- Entgegennahme aller Störungs- und Servicemeldungen unserer Kunden
- Voranalyse und Lösen von Tickets
- Erfassen und Klassifizieren der notwendigen Informationen
- Eskalation an die zuständigen Stellen
- Überwachung der Tickets in unserem ITSM-Tool (Ivanti)
- Qualitätssicherung der eingehenden Tickets
- Mitarbeit im Change-, Problem- und Incident-Management
- Proaktives Monitoring der Kundensysteme mit unserem Monitoring Tool (PRTG)
- Betreuung von ICT Lernenden & Juniors
- Ausgeprägte Kundenorientierung mit hoher Einsatzbereitschaft
- Kommunikationsgeschick und Teamfähigkeit
- Stilsicheres Deutsch sowie gute Englischkenntnisse in Wort und Schrift
- Abgeschlossene Informatik-Ausbildung (Informatiker/in HF/FH, eidg. FA)
- Erfahrung im Service Desk
- Know-how in den Microsoft Technologien Windows Client, Windows Server, M365, Teams, Active Directory, GPO und Microsoft Exchange
- Kenntnisse mit Ticketsystemen im Bereich Informatik Support und in der Kundenbetreuung von Vorteil
- Ein cooles Team, das sich gegenseitig unterstützt
- Weiterentwicklungsmöglichkeiten on-the-job & extern
- 2- Schichtarbeitszeiten: Uhr oder Uhr (im wöchentlichen Turnus)
- Ein attraktives Salärpaket
- Mindestens 5 Wochen Ferien
- Kostenloser Parkplatz, Bahnhof Dietikon in 300m Entfernung
- Homeoffice Möglichkeit von 3 Tagen/Woche
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Support - Spezialist Ict (80-100%) (M/w/d)
vor 4 Tagen
ROCKEN Zurich, Schweiz**Deine Rolle**: · IoT meets Real Estates - unsere Mission ist mehr User Experience und Effizienz im Immobilienmanagement. Unsere preisgekrönten Systeme sind bei renommierten Konzernen und Grosskunden im Einsatz. Wir sind spezialisiert auf Building Cybernetics, der Kunst des Lenk ...
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Investment Controller Private Equity
vor 2 Tagen
coni+partner AG Zurich, SchweizOur client is the asset management of a bank in Zurich. We are looking for an accounting specialist (m, f, d) of the fund industry as an · Investment Controller Private Equity · Aufgaben · Financial management of private equity fund of funds and funds mandates / Controlling of sp ...
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Client Advisor Wm Hnwi
vor 1 Woche
UBS Zurich, SchweizSwitzerland - Zürich · - Client advisory / Relationship management · - Global Wealth Management · **Job Reference #** · BR · **City** · - Zürich · **Job Type** · - Full Time · **Your role** · - We are looking for a Client Advisor HNWI for our Iberia Intl. Desk in Zurich to- devel ...
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Associate Director, Revenue Operations
vor 1 Woche
Scandit Zurich, Schweiz**Associate Director, Revenue Operations** · Scandit AG · Location: Zurich / Switzerland · **Summary**: · As Associate Director, Revenue Operations you will be part of our growing Finance & Accounting team. You will lead in all aspects of our revenue operations from supporting an ...
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Director, Revenue
vor 1 Woche
Scandit Linkedin Zurich, SchweizAs Director, Revenue & OTC you will be part of our growing Finance team. You will lead in all aspects of our revenue operations from supporting and advising the business and management to revenue accounting and reconciliation, technical accounting research and audit support, in a ...
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Investment Solutions Market Making and Trading
vor 1 Woche
Vontobel Zurich, SchweizYour opportunity · Make markets for new issues and secondary market from our inhouse books · Management of counterparty relations with our hedging counterparties (all major banks, brokers, market makers) · Responsibility for the marking accuracy of all parameters, including volat ...
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Onsite Deskside Support
vor 4 Tagen
TALIST Zurich, Schweiz**Onsite Deskside Support** · As an Onsite Deskside Support Specialist, you will play a crucial role in delivering exceptional support services to our clients. Operating from the customer's location in Zurich, you will be the face of our team, responsible for managing their IT in ...
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Investment Advisor Wm Uk Uhnw
vor 1 Woche
UBS Zurich, SchweizSwitzerland - Zürich · - Client advisory / Relationship management · - Global Wealth Management · **Job Reference #** · BR · **City** · - Zürich · **Job Type** · - Full Time · **Your role** · - Are you a dynamic advisor that delivers an exceptional client experience? Do you know ...
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Gtp - Trading Data Scientist
vor 3 Tagen
Vontobel Zurich, SchweizYour opportunity · As Data Science Trader, you will · - Rotate within the modules 'Trading Data Science', 'Cross Asset Trading', 'Global Execution', 'Analytics Platform Development', 'Algorithmic Trading' as well as 'Sales & Trading'. · - Obtain exchange certifications for EMEA & ...
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Junior Relationship Manager
vor 1 Woche
Bank Vontobel Zurich, SchweizJunior Relationship Manager · At Vontobel, we actively shape the future. We create and pursue investment opportunities with determination. We master what we do - and we only do what we master. This is how we get our clients ahead. As a global financial services provider with Swis ...
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Relationship Manager Eam
vor 2 Tagen
SYZ GROUP Zurich, Schweiz**Purpose of the role**: · Syz is a family business focused on private banking, alternative investments, asset management and services for Independent Managers. Entrepreneurs for centuries, the Syz Group was co-founded in 1996 by Eric Syz who still leads the firm alongside his tw ...
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Assistant CEO-office Jobsharing 50%
vor 1 Tag
Barnickel & Fellows GmbH Zurich, Schweiz**We strive for the best Our client is a global professional investment firm based in Zurich, founded over two decades ago. The company takes an entrepreneurial approach to invest in growth, generating value by creating long-term, sustainable market leaders, and providing engagem ...
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Career Start
vor 1 Woche
Credit Suisse Campus Zurich, SchweizOur Career Start Program offers an ideal platform for graduates who want to experience life at the heart of the financial services industry. You start your main assignment in your business area and rotate to another department for 4-6 months so you can experience different positi ...
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Office and Client Relations Support Manager
vor 1 Woche
CANDRIAM Zurich, SchweizPosition description · **Business unit**: · - Sales and Distribution - Client Relations · **Job title**: · - Office and Client Relations Support Manager - F/M · **Contract type**: · - Permanent · **Mission**: · - As a Responsible Employer, Equal Employment Opportunity is crucial ...
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Construction Risk Consultant
vor 1 Woche
XL Catlin Zurich, Schweiz**Flexible Work Eligible**: Remote Work · **DISCOVER your opportunity** · AXA XL Risk Consulting, a division of AXA XL, supports large and medium-sized companies in the identification, assessment, and prevention of their present and future operational risks. In an increasingly co ...
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Wm Client Account Manager, Gfim Emea, Zurich
vor 2 Tagen
UBS Zurich, SchweizSwitzerland - Zürich · - Business management, administration and support · - Global Wealth Management · **Job Reference #** · BR · **City** · - Zürich · **Job Type** · - Full Time · **Your role** · - Are you a people person? Do you know how to stay calm under pressure? · - We are ...
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Internship Switzerland
vor 1 Woche
CANDRIAM Zurich, Schweiz PraktikumSHIPPosition description · **Business unit**: · - Sales and Distribution - Client Relations · **Job title**: · - Internship Switzerland - Client Relationship Support F/M/D · **Contract type**: · - Internship · **Contract duration**: · - 6 months · **Candriam Group Presentation**: · - ...
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Mehr Zu Diesem Job Erfahren
vor 1 Woche
Econis AG Dietikon, Schweiz**Service Desk Specialist 100% (w/m/d)**: · Wir leben IT und führen unsere Kunden zielgerichtet durch die stetig komplexer werdende digitale Welt. Mit Swissness und rund 80 Mitarbeitenden erbringen wir hochverfügbare, sichere und skalierbare IT-Lösungen und Services. Unsere Kunde ...
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Mehr Zu Diesem Job Erfahren
vor 1 Tag
Econis AG Dietikon, Schweiz**Service Desk Specialist (w/m/d %**: · Wir leben IT und führen unsere Kunden zielgerichtet durch die stetig komplexer werdende digitale Welt. Mit Swissness und rund 80 Mitarbeitenden erbringen wir hochverfügbare, sichere und skalierbare IT-Lösungen und Services. Unsere Kunden be ...
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Call Centre Agent
vor 1 Woche
DP Consulting AG Zug, SchweizArbeitsort: Grossraum Luzern · **Combine your talent for languages with your passion for the IT** · Our client: · - Retail solutions in the petrol station business · - Internal Service Desk Team · - Over 800 employees · - Branches in Switzerland, Germany, Austria, France and the ...