archana khadanga

• Proven leader with 14+ years of experience in managing, enhancing, and transforming global service organizations
• Led end-to-end IT solutions spanning across the complete SDLC (Software Development Life Cycle) with platform modernization
• Engaged team player with skills to collaborate from operations up to CIO in complex matrix organizations

2021-Present

Oracle Specialist - Switzerland                                                                                                                                                                   

Managed Covis ERP by acting as a business partner, led end to end Oracle projects, Led RFP for vendor selection, managed vendor for service delivery. SME for SCM.

• Design of complete product flow for O2C for new products acquired, with setups od new products, CMO and warehouse.
• Integration to Oracle Cloud using OIC for AR Invoice Load.

2020-2021

Lead Software Product Management Consultant, Data Analytics - Switzerland                                                                 

Worked with the founders to envision and bring to market a state of art financial analytics application.

• Architected IT products driven by data and analytics for a start-up organization.

2014-2017

Associate Manager, Oracle Solution Delivery - Germany, China & India                                                                                                          

Managed large scale, multi-function, and complex ERP business transformations 

Lead business transformations and automation of business operations with intelligent workflows, monitoring, predictive maintenance, and reliability in a single platform.

• Oracle EBS R12 re implementation for manufacturing client, followed with user training and postproduction support. (Focus being the O2C phase)

2012-2014

Team Lead, Oracle Solution Delivery - India

Drive and influence the delivery of solutions across the entire Oracle ERP eco system spanning across EU and APAC. 

• Oracle EBS implementation of mass pick release and improved warehouse operation with better shipping model.

     Awarded “Accenture Celebrates Excellence” (ACE) reward by the India Delivery Center for displaying high performance.

2010-2012

Team Lead, Oracle Practice Global Delivery - Sweden

Lead a team of 20 FTEs to ensure 100% IT application availability, SLA achievement and customer satisfaction.  

Achieved average CSAT of 4.5/5 (top 1% percentile of global clients for Wipro)

• Oracle EBS Automations for reporting systems. Ensuring having consolidated data in Oracle and doing away with multiple sources of truth of data.

     Awarded with “Service Excellence” reward in 2011. 

2008-2010

Senior Project Engineer, Oracle Practice Global Delivery – USA

Managed ERP application maintenance and customer relations for the US and APAC region for a client (Fortune 100 Global Technology conglomerate) enhancing critical IT service availability. Lead teams through Problem and Change Management and ensured SLA compliance.

     Awarded with “Best Customer support person” for 3 consecutive quarters by client.

2006-2008

Project Engineer, IT Delivery Support - India

Supported business-critical applications (Supply Chain Management) including Incident Management with RCA as needed, ensuring 100 % SLA compliance.