- Responsible to ensure there is a robust training curriculum available for all customer-facing roles, and that is implemented, and continually improved so that customer-facing colleagues can be best-in-class, and ensuring they are sufficiently trained to be fully compliant with local codes and regulations.
- Excellent Key Account Management capability to improvements within the Affiliate (e.g., OneKAM), working together with brand leads, and leveraging the capabilities of the Commercial Excellence team-managed tools and processes.
- Act as an omni-channel marketing champion, collaborating closely with Customer Solutions Manager, Commercial Operations Manager, and Business Solutions and Operational Effectiveness Manager to accelerate the adoption of an omnichannel mindset across the affiliate.
- Co-drive the LRR (Launch Readiness Review) process together with the Brand Teams to ensure how we are delivering on the critical launch activities and take remedial actions, as well as flagging risks and challenges to the Alpine Leadership Team.
- Stay informed about industry trends and advancements in customer and marketing excellence through thorough research and review. Evaluate the feasibility of incorporating these practices into Astellas' operations
- Proven record of accomplishment in Pharma customer excellence
- In-depth knowledge of creative problem-solving abilities
- Proven agile working capability.
- Strong stakeholder management skills
- Excellent project management skills
- University Degree or equivalent
- In-depth Pharma industry knowledge
- Proven record of accomplishment in Pharma sales and marketing
- Multicultural team experience
- This is a permanent fulltime position.
- This position is based in Switzerland.
- This position follows our hybrid working model. Role requires a blend of home and a minimum of 2 days per week in one of our Alpine offices. Flexibility may be required in line with business need. Candidate must be located within a commutable distance of the office.
- Fluent in written and spoken business English and German
-
Sales Force Effectiveness Manager
vor 4 Tagen
MSD Luzern, SchweizOur Human Health Division maintains a "patient first, profits later" ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide ...
-
Nike - Athlete (Sales Associate)
vor 1 Tag
Retailors Wallisellen, Schweiz**Are you Ready?** · As an Athlete, your mission will be to deliver a premium consumer experience by navigating through individual customer needs and providing a complete solution through Nike products and services. You will also be responsible to monitor & manage the back of hou ...
-
Field Technician
vor 1 Woche
DXC Technology Wallisellen, SchweizThe Unified Workforce (UWF) Engineer's role is responsible for providing our Customer End User IT support in a vWIC, WIC, or DSS environment. Engineers will be required to move between service modes and therefore are expected to be familiar with all three modes' operations and re ...
-
Hitachi Europe Ltd. Wallisellen, Schweiz**Description** · **Our Company** · Since its founding in 1910, Hitachi has supported the development of society and the improvement of people's lives. Throughout the world, Hitachi Group employees exemplify outstanding teamwork that transcends the boundaries of geographical regi ...
-
Key Account Manager, Oncology
vor 1 Tag
Astellas Wallisellen, SchweizAbout Astellas: · At Astellas we can offer an inspiring place to work and a chance to make your mark in doing good for others. · Our expertise, science and technology make us a pharma company. Our open and progressive culture is what makes us Astellas. It's a culture of doing goo ...
-
Lawyer
vor 1 Woche
BT Wallisellen, SchweizKey responsibilities: · - Act as the lead lawyer on legally complex and high value transactions with BT Global's customers with a focus on Switzerland within DACH. · - Be relevant contact person for legal matters particularly referring to the BT Switzerland business on Customer p ...
-
Country Manager
vor 1 Woche
ParkDepot GmbH Wallisellen, Schweiz**THE ROLE** · As Country Manager (M/F/x) you are the face of Parkdepot in Switzerland. You are responsible for the performance and development of your country and take into account country-specific customer needs. To be successful in the Swiss market it is important to build and ...
-
Executive Assistant
vor 3 Tagen
SoftwareOne Wallisellen, SchweizJob Function: Software & Cloud Services Why SoftwareONE?: · The role: · The Exec Assistant is responsible for providing a high level of administrative support to the President of Services. This position will proactively coordinate, manage, and keep the President of Service on tra ...
-
Global CRM Tools Manager
vor 2 Tagen
Hitachi Europe Ltd. Wallisellen, Schweiz**Description** · **Our Company** · Since its founding in 1910, Hitachi has supported the development of society and the improvement of people's lives. Throughout the world, Hitachi Group employees exemplify outstanding teamwork that transcends the boundaries of geographical regi ...
-
Sw&c Sales Strategy
vor 1 Woche
SoftwareONE Wallisellen, SchweizJob Function: Procurement & Operations Warum SoftwareONE?: · At SoftwareONE, we pride ourselves on continuous evolution. We're searching for a highly-skilled · **SW&C Sales Strategy & Execution Leader** · full-time| perm | location: Leipzig, Vienna, Wallisellen, Luxembourg, Bruss ...
-
Head of Performance Marketing
vor 1 Woche
General Motors Opfikon, Schweiz**Job Description**: · Are you driven by a maverick mindset, eager to redefine brand engagement in revolutionary ways? Are you ready to lead the charge in leveraging cutting-edge strategies to elevate brand performance and create unparalleled value? If you're passionate about pus ...
-
Digital Core Services Integration Manager
vor 3 Tagen
UBS Opfikon, SchweizSwitzerland - Zürich · - Information Technology (IT) · - Group Functions · **Job Reference #** · BR · **City** · - Opfikon · **Job Type** · - Full Time · **Your role** · - Are you an experienced initiative manager with a track record of driving the success of large scale, complex ...
-
Chief Digital and Information Office
vor 4 Tagen
UBS Opfikon, SchweizCritères de l'offre · Description du poste · We're looking for Architecture Lead in the CDIO Asset Management CTO team to: · - play a full part in the wider collective management of technology; · - drive the next phase of our enterprise architecture and data architecture includin ...
-
Fund Product Development Project Manager
vor 5 Tagen
UBS Opfikon, SchweizSwitzerland - Zürich · - Portfolio and fund management · - Global Wealth Management · **Job Reference #** · BR · **City** · - Opfikon · **Job Type** · - Full Time · **Your role** · - Do you know how to handle multiple tasks and projects effectively whilst keeping stakeholders ful ...
-
Marketing Lead Sparsentan
vor 2 Tagen
Vifor Pharma Glattbrugg, SchweizLead brand strategic planning, including launch preparation. Identify trends, opportunities and threats for the Brand and propose corresponding measures, develop and coordinate the strategic and operational brand plan and lead strategic projects · - Develop global brand positioni ...
-
Process Management Expert
vor 1 Woche
Coopers Group AG Glattbrugg, SchweizProcess Management Expert · For our client, the leading company in the Pharmaceutical industry, we are looking for a Process Management Expert. · Are you passionate about driving business transformation and process improvement? Do you thrive in dynamic environments where your ski ...
-
Regional Service Ambassador
vor 4 Tagen
General Motors Opfikon, Schweiz**Job Description**: · **Service Centre & Authorised Repairer Support** · - **Provide 1ST and 2nd level, on-site support to resolve automotive technical and Techline issues as escalated through existing processes and respond promptly to dispatch cases for vehicle concerns that ma ...
-
Vip Driver
vor 1 Woche
Bijoux Catering Glattbrugg, Schweiz**Job Brief**: · The Driver delivers a wide variety of items following delivery driving routes and time schedules. The Driver is responsible for loading, unloading, preparing, inspecting and operating the delivery vehicle. · The Driver should distribute and source products prompt ...
-
Field Applications Engineering Intern
vor 3 Tagen
Texas Instruments Glattbrugg, Schweiz**We can't predict what the future holds, but we know Texas Instruments will have a part in shaping it.** · Do you strive to understand how electronics work, and enjoy solving technical problems? If so, a Field Applications Engineer internship may be the role for you. This intern ...
-
Management & Office Support (50-60%)
vor 1 Woche
uniqFEED AG Glattbrugg, Schweiz**Groundbreaking virtual advertising solutions**: · **Your duties and core responsibilities**: · Your duties/core responsibilities- Managing and maintaining the Executive Committee's calendars, scheduling internal and external meetings across multiple time zones.- · - Supporting ...
Customer Excellence and Salesforce Effectiveness Manager - CH- Wallisellen, Schweiz - Astellas Pharma AG
Beschreibung
General Information
Job Advert Title Customer Excellence and Salesforce Effectiveness Manager Location Switzerland Function/Business Area Sales & Account Development Department Management Employment Class PermanentDescription
Customer Excellence and Salesforce Effectiveness ManagerAbout Astellas
At Astellas we are a progressive health partner, delivering value and outcomes where needed. We pursue innovative science, focusing initially on the areas of greatest potential and then developing solutions where patient need is high, often in rare or under-served disease areas and in life-threatening or life-limiting diseases and conditions.
We work directly with patients, doctors, and health care professionals on the front line to ensure patient and clinical needs are guiding our development activities at every stage.
Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience. At Astellas, Patient Centricity isn't a buzzword - it's a guiding principle for action. We believe all staff have a role to play in creating a patient-centric culture and integrating an awareness of the patient into our everyday working practices, regardless of our role, team, or division.
We work closely with regulatory authorities and payers to find new ways to ensure access to new therapies. We deliver the latest insights and real-world evidence to inform the best decisions for patients and their caregivers, to ensure the medicines we develop continue to provide meaningful outcomes.
Beyond medicines, we support our stakeholder communities to drive initiatives that improve awareness, education, access and ultimately standards of care.
About This Job
As the Customer Excellence & SFE Manager Alpine (Switzerland & Austria) you are responsible for the successful implementation and integration of all commercial and marketing excellence capability initiatives within the Alpine affiliate.
You will collaborate closely to co-create and own the implementation of the Affiliate commercial excellence plan, emphasizing field-related capability initiatives and marketing excellence strategies.
Utilize agile learning curricula to ensure Astellas maintains a distinctive edge in customer-facing interactions and marketing delivery.
Hybrid Working
At Astellas we recognize the importance of balancing your work and home life, so we offer a hybrid working solution allowing time to connect with colleagues in person at the office alongside the flexibility to work from home; optimizing the most productive work environment for you to succeed and deliver.
Key Responsibilities:
Preferred Skills and Knowledge:
Apply Share this job: Share Share Customer Excellence and Salesforce Effectiveness Manager with Facebook Share Customer Excellence and Salesforce Effectiveness Manager with Twitter < Back
