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    Guest Experience Supervisor - Zurich, ZH, Schweiz - Marriott International

    Marriott International
    Marriott International Zurich, ZH, Schweiz

    vor 3 Wochen

    Default job background
    Ganztags
    Beschreibung

    LANGUAGE REQUIREMENTS

    Fluent German and English (spoken and in writing)

    WORKING IN SWITZERLAND

    Swiss B permit or EU citizenship (Shengen)

    Your tasks:

    • Leading the "At Your Service" team
    • Independent work on the switchboard in a small team
    • Individual processing of various guest requests on the phone, by email or via mobile chat
    • Looking after guests at the business center
    • Forwarding corresponding requests to the appropriate department as the "heart of the house"
    • Guest correspondence in German and English
    • Maintenance of internal hotel systems and programs
    • Maintenance of our Guest Experience Platform
    • Acceptance and booking of room service orders
    • Processing guest inquiries in cooperation with reception and concierge

    What we offer you:

    • A dynamic and young team that never forgets to have fun at work
    • Internal and external training
    • An open and transparent corporate culture
    • Fair and accurate recording of working hours
    • Solid benefits from an international hotel chain, such as employee rates in 8,500 hotels worldwide, free nights at the Zurich Marriott Hotel and much more.
    • Fun at work
    • A permanent position where independence and personal responsibility are required
    • You can expect a varied position in a very lively and structured company, a progressive and dynamic employee policy with regular further training opportunities and the benefits of an international hotel group.

    Your profile

    • You have completed an apprenticeship in the upscale hotel industry or have completed hotel management school
    • You are organized and structured and enjoy communicating in fluent German and English
    • You are resilient and a team player
    • Advanced IT skills
    • You have an independent and very guest-oriented way of working
    • Your head is full of ideas and creativity
    • You are ready to give your best

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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