Diana Pearce

A professional, disciplined and highly organized Executive Assistant with a can-do attitude, combined with a pragmatic approach and able to communicate with all levels of business. Excellent verbal and written communication skills and can deal with sensitive and confidential matters. Interpersonal and flexible, works quickly and methodically to achieve targets. Adaptable with strong attention to detail and able to prioritise, manage multiple concurrent tasks with conflicting priorities, able to work with minimal supervision.

Seeking a new challenge where existing skills and experience can be applied to achieve business success against challenging targets.

Galderma S.A, Zug                                                          January 2023 – December 2023

Medical Project Coordinator, Global Medical Affairs                                       

• Supported Global Head Medical Strategy, Head of Global Medical Excellence & Operations and 2 Global Medical Leads.
• Supported and executed GMA myriad global medical education, advisory boards, symposia, and congresses.
• Participated in weekly calls with agency for vendor support, updated agency on HCP contract status to enable confidential documents to be sent to HCPs for congress readiness.
• Managed the HCP compliance and contract process for congress attendance using COMPLY, contracts sent via DocuSign.  Liaised with HCPs, Legal and Compliance regarding any contract queries from HCPs. Archiving of contracts.
• Managed purchase orders, payments to HCPs and other suppliers using Coupa purchasing order system. Responsible for problem solving of PO and invoice queries in a timely manner.  Managed ICOs (InterCompany Orders).
• Ad hoc project management support for the global medical leadership and global medical excellence and operations teams.
• Executed activities regarding EPFIA Code to effectively capture and record all reportable data and Transfer of Value (TOV).
• Outlook and Concur management for the Head of Global Medical Affairs and Head of Global Medical Excellence & Operations.

Galderma S.A, Zug                                                        February 2021 – December 2022

Customer Education & Training Coordinator, Aesthetics GBU

• Supported organisation of Customer Education events e.g. faculty meetings, global anatomy training and webinars.
• Ensured compliance of Galderma procedures and record keeping related to injection demonstrations and training events.
• Content management of website and e-learning.
• Managed the Customer Education & Training content on Galderma Aesthetic Injectors Network (GAIN) platform.
• Managed the HCP compliance and contract process using COMPLY, contracts sent via DocuSign.  Liaised with HCPs, Legal and Compliance regarding any contract queries from HCPs. Archiving of contracts.
• Responsible for all aspects of co-ordinating congress attendance for HCPs including registering on Cvent congress platform.
• Created private channels in MS TEAMS. Used Microsoft Whiteboard for brainstorming and Microsoft 365 Chat.
• Operationalized systems and processes regarding purchase orders, payments to HCPs and other suppliers using Coupa.
• Responsible for problem solving of POs and invoice queries in a timely manner.
• Negotiated terms with suppliers in developing GAIN branding and printed material.
• Provided support to the Customer Education & Training Managers in EMEAC, JPAC and LATAM.

Gilead Sciences, Zug (contract extended)                                July 2018 – June 2020

Congress, Event & Sponsoring Coordinator, Business Unit Cell Therapy/Oncology & Antifungal

• Supported the Director Business Unit Cell Therapy/Oncology & Antifungal, 2 Product Managers, 3 Therapeutic Specialists and a Cell Therapy Account Manager.
• Managed multiple complex Outlook calendars.
• Managed end to end logistics for 16 international and national yearly congresses and events including HCP congress registration using Cvent congress platform. Ensured compliance with Legal, Regulatory, and internal regulations.
• Executed congress invitations, tracked and liaised with Product Manager (PM).  Once HCPs confirmed congress attendance, prepared congress packs, and sent to HCPs via Therapeutic Specialists.
• Contact with external partners such as speakers, Key Opinion Leaders (KOLs) and Agencies in accordance with regulations.
• Administration and budget control for local sponsorships, symposia, and seminars for three Therapeutic Specialists; drafted contracts, uploaded to Veeva Vault PromoMats for approval and created POs for payment.
• Executed activities regarding EPFIA Code to effectively capture and record all reportable data and Transfer of Value (TOV).
• Organized and responsible for Swiss Affiliate 3 day off-site in Davos for 60 people; organized hotel, external dinner, motivational speaker (Patrick Fischer - Swiss National Ice Hockey Coach), team event, photographer & entertainment.
• Scheduled and coordinated quarterly off-sites, sourced location, team building, billing, and budget control.
• Supported the PM in the production and compilation of marketing materials, coordination, and planning with suppliers.
• Ad hoc management of projects i.e., dealt with Marketing Agency in PM’s absence.

Vifor Fresenius Medical Care Renal Pharma, Zürich              March 2017 – May 2018 

Marketing Coordinator, Strategic Marketing

• Supported the Vice President Strategic Marketing and members of the Marketing Team.
• Event management of ERA-EDTA 2017 (European Renal Association - European Dialysis and Transplant Association) in Madrid.
• Event management of ASN 2017 (American Society of Nephrology) Partner Evening for one hundred guests in New Orleans, USA.
• Coordinated local and international meetings, including logistics, catering, equipment, and accommodation.
• Organized travel arrangements, prepared meeting schedules and Visa applications.
• Agenda preparation, minute taking; coordinated distribution and followed up on action items.
• Drafted Competitive Intelligence contracts (CI), liaised with Legal for approval, obtained signatures and sent to suppliers. 
• Tracked monthly Market Research projects for the German Works Council, collated and compiled data from trackers prior to distribution to Vifor International Germany.
• Tracked quarterly Market Research CI projects with Survey Monkey, compiled data and sent to Director of Market Research.
• Key LMS (Learning Management System) user, created LMS accounts for suppliers who needed to pass market research training prior to receiving approval to complete market research on behalf of Vifor International.
• Coordinated financial processes such as Purchase Order creation and payments to ensure timely processing using SAP.

Shire, Zug (contract extended)                                              August 2016 – March 2017 

Senior Admin Assistant, Global Compliance & Risk Management

• Supported the Vice President, Head International Compliance and the Zug based Regional Compliance group.
• Worked closely with Regional Compliance Heads worldwide.
• Coordinated and attended Regional Compliance Officer meetings, took minutes, and followed up on action items. 
• Organized extensive and complex travel arrangements and Visas, including travel to multiple locations in one trip.
• On-boarded the Vice President & Head International Compliance whilst still in my EFPIA Data Capture Support role.
• Troubleshooted issues related to equipment and software.  Created and prepared presentations and spreadsheets.
• Managed staffing activities i.e. on-boarding, new hire departmental training and space management.
• Responded to vendor/supplier enquiries and assisted with budget management.
• Represented the International Team on projects and interfaced with internal clients, external vendors, and high-level executives.

Shire, Zug (contract)                                                                 January 2016 – July 2016 

EFPIA Data Capture Support Int, Global Compliance & Risk Management

• Implemented the EFPIA disclosure code, ensured capture of reportable data on all EU HCPs and Healthcare Organisations (HCOs).
• Executed ongoing data validation and reconciled processes with all internal stakeholders and external agencies to confirm the completeness and accuracy of reportable data. Lead training effort of third-party Agency data collection in data entry portal.
• Ensured data was reviewed and approved by data owners and functional leads in the Zug office. 
• Supported the pre-disclosure and inquiry resolution process by the Local Organisation Council (LOCs).
• Covered the EFPIA Data Capture Coordinator, CEE region until a replacement was employed.
• Travelled to the Czech Republic and worked in the Prague office to on-board the new CEE Data Capture Coordinator.
• Liaised and tracked all process questions between the Zug office representatives and the Global Transparency team.
• Responsible for the International Compliance SharePoint site content and supported Agencies regarding access or passwords.

Vifor Pharma, Zürich                                                          March 2013 – December 2015

Labelling Compliance Specialist, Regulatory Affairs

• Liaised with stakeholders, ensured that expectations related to labelling and packaging implementation were fully satisfied.
• Responsible for updates to the EudraVigilance Medicinal Product Dictionary (EVMPD) database.
• Implemented file structure in EDMS and migrated the Regulatory files from SharePoint to EDMS.
• Tracked and ensured that changes in regulatory status of products were adequately reflected into the Pharmacovigilance System Master File (PSMF) including coordination with the Drug Safety department for PSMF updates.
• Supported the implementation of Company Core Data Sheets (CCDS) changes into local labelling and management of deviations.

Pfizer AG,  Zürich                                                                              July 2010 – April 2012

Workflow Coordinator, Medical Information Europe

• Managed the workflow of escalated enquiries for Oncology and Established Products in PRIMA (Pfizer database) which were received from HCPs by the Pfizer Customer Contact Centre.
• Acted as a source of information on administration issues to ensure the smooth running of the group.
• Maintained the European Medical Information Directory on SharePoint.
• Managed the timely and accurate archiving of all relevant data on behalf of the Medical Information Specialists (MIS).
• Ensured the training requirements for the Pfizer processes and systems were up to date for the Medical Department staff.
• Processed financial information and orders for the group using Ariba and GFFS system (e-buy and e-pay).

Pfizer, Maidenhead, UK                                                            January 2006 – June 2010

Regulatory Affairs Coordinator, Global Regulatory Affairs Europe

• Responsible for Notarisation of all Global Regulatory Affairs documents at Consulates and Foreign & Commonwealth Offices.
• Arranged internal and external meetings with Regulatory Agencies e.g. BfArM, DKMA, Swedish MPA, EMA etc.
• Assisted Regulatory Manager with preparations for Board of Health meetings.
• Interacted with external KOLs in a professional manner to represent Pfizer and organized any travel arrangements.
• Eudralinked documents for submission to EMA (European Medicines Agency).
• Assembled and distributed Product Safety Update Reports (PSUR’s) and Clinical Safety Update Reports (CSURs).
• Regulatory proof read and downloaded references from EDMS (electronic document management system).
• Document assembly for submission, including Marketing Authorisations and Clinical Trial Authorisation renewals and variations.
• Provided administrative/secretarial and regulatory support for 14 regulatory professionals.

2018:     IPMA Level D Certified (Project Management Associate), (VZPM, Olten)