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    IT Service Desk Technician - Bulle, Schweiz - Sommet Education Sàrl

    Sommet Education Sàrl
    Sommet Education Sàrl Bulle, Schweiz

    vor 1 Woche

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    Ganztags
    Beschreibung

    Responsibilities:

    • Troubleshooting Level 2: Ability to resolve more complex issues related to Microsoft desktops, applications, and cloud services. Log analysis
    • Provide remote (worldwide) and on-site technical support to users and students operating in a Windows and Mac environment
    • Provide IT support according to the Best Practices in place and the Service Management framework
    • Track all support needs and resolution in the Service Desk ticketing system
    • Identify, escalate and follow-up incidents / requests
    • Install and upgrade PC hardware and software
    • Support audio and video equipment in classrooms and conference rooms / remote teaching
    • Setup and configure new hardware through Intune
    • Keep track of equipment / consumable spares and maintain hardware inventory
    • Maintain the inventory system up to date
    • Install and manage miscellaneous hardware drivers and equipment
    • Follow-up on IT repairs with suppliers
    • Manage purchase orders from the initial request to the delivery to the requestor
    • Create and maintain knowledge base documentation
    • Troubleshooting basic network problems
    • Testing updates / patches before the production rollout
    • Deliver specific training to staff and students (induction)
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