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Service Desk and L1 Deskside support technician H/F - Lausanne, Schweiz - Indosuez Wealth Management
Beschreibung
Missions
Job Purpose and Requirements
o Create tickets if not already created
o Answer and resolve :
- "how to" questions,
Issues related to workplace services (desktop/laptop/VDI/printer,..)
o 1st level of troubleshoot for any other incoming request and issue :
Resolve or assign ticket to the relevant 3rd level resolver groups.
Localisation du poste
Zone géographique
Europe, Suisse, Vaud, Lausanne
Ville
Chemin de Bérée LausanneCritères candidat
Niveau d'études minimum
Bachelor
Formation / Spécialisation
Strong customer service orientation
Niveau d'expérience minimum
0 - 2 ans
Compétences recherchées
Required Skill set
• Strong customer service orientation.
• Understanding of ITIL processes.
• Understanding of Service Desk and Deskside procedures and processes.
• Proven analytical and problem-solving abilities.
• Excellent communication (Written & Verbal) in French and English & Interpersonal skills.
• Ability to prioritise workload to best meet customer requirements.
• Knowledge of PCs, desktop hardware and their internal components.
• Knowledge of PCs and Information Technology technologies.
• Experience of working with Remote Control tools.
• Knowledge of Windows, MS office applications, Outlook, Active Directory, Citrix and VDI.
• Knowledge of network configuration and protocol.
• Eagerness to resolve issues.
• Logical bend of mind.
• Ability to adapt quickly to an existing, complex environment.
• Ability to quickly learn new tools, concepts and projects is necessary.
• Self-motivated, independent, detail oriented, responsible team-player and exhibit exceptional relationship skills.
• Flexible to work in "on duty" Shifts (24 x 7).
Langues
French , English
