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Schwyz

    Repair Administrator 40-50% H/F - Schwyz, Schweiz - Victorinox AG

    Victorinox AG
    Victorinox AG Schwyz, Schweiz

    vor 2 Wochen

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    Beschreibung
    BESCHREIBUNG DER STELLE :
    • Agir en tant que premierpoint de contact pour toutes les demandes des clients/détaillantsconcernant les réparations, fournir les informations et lesexplications avec diplomatie, calme et courtoisie
    • Exécuter avecprécision tous les processus liés à l'administration desréparations, de manière efficace, en sachant établir des priorités
    • Informer le client pour les réparations non garanties (processusde devis) ou les cas non réparables : remplacement ou retour sansréparation
    • Interagir avec les horlogers de manièreconstructive/positive et efficace
    • Préparer des statistiques deréparation sur une base mensuelle Vous êtes en possession d'un CFCde commerce de détail avec au minimum 5 années d'expérience. Uneconnaissance de l'industrie horlogère et/ou de la fonction serviceaprès-vente est un avantage. De langue maternelle française ouallemande, vous êtes idéalement bilingue ou possédez le niveauminimum de B2 dans l'autre langue. Anglais et/ou italien sont aussiun plus. Vous êtes organisé et dynamique, capable d'effectuerplusieurs tâches à la fois. Résistant au stress, vous possédez unexcellent sens de la communication et une aisance relationnellenaturelle vous octroyant une prise de contact facile. Arbeitsort :Delémont-Jura


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