Customer Service Ambassador, 100% - Zurich, Schweiz - Hawker Pacific

Hawker Pacific

Geprüftes Unternehmen

Zurich, Schweiz

vor 2 Wochen

Geschrieben von:

Lena Schneider

beBee Recruiter

Beschreibung

Summary:
Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers' journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

In order to reinforce our FBO team at the airport of Zürich, we are currently recruiting for a

Customer Service Ambassador, 100%
The Customer Service Ambassador is dedicated to support the FBO's 5-star customer service provided to our customers, visitors, and business acquaintances by performing the following duties

Description/Tasks:

Main Responsibilities:

Welcome
Meet & Greet the Customers (Passengers and Crews), visitors and businessacquaintances, carrying guests' luggage, assist them into the VIP Lounge and offer refreshments.
Provide administrative assistant to all site departments.
Maintain cleanliness of the reception area and VIP Lounges, including vacuum carpets
Monitor F&B items inventory and order supplies
Provide administrative assistance to the Receptionist or Duty Officer
The Ambassador will receive FBO Customer Service and Operational training in order to perform Customer Service duties and responsibilities if required. This individual must also have knowledge of the different services the Company offers.
Participate in the Safety & Quality Management System in accordance to the safety and quality policy and be proactively involved in a positive safety culture environment
Identify and report potential hazards and near misses as well as occurrences as required by the reporting system
Conduct all work in accordance with Jet Aviation's Policies, Manuals and Procedures

Qualification/Experience:

The Ambassador should represent a polished Jet Aviation Colleague, espousing all the virtues setforth by the culture and everything that Jet Aviation represents.
Minimum High School / Bachelor's degree in hospitality, tourism or relate field or 2 3 years' of qualifying experience and / or a combination of both.
German and English: Fluent
Must, any additional language would be an advantage
Valid driver's license
Work experience in Hospitality and/or Aviation industry is an an advantage
Ability to work calmly and effectively under pressure
Possesses cultural awareness and required sensitivity
Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment and Transparency)
Immaculate appearance
Excellent customer service skills
Friendly and polite
Flexible
Good working knowledge of MS Office
Excellent communication and interpersonal skills
Ability to work proactively within a Team and on own initiative
Ability to handle difficult customers in a calm and tactful manner

This position is organized in shifts (morning and afternoon) and requires to work weekends and bank holidays.
The employee frequently is required to stand, walk or sit. The employee is occasionally required to climbs or balance, kneel, crouch or crawl.

The employee must regularly lift and/or move baggage up to 20 Kg, and occasionally lift and/or move baggage up to 25 kg over their heads.

Specific vision required for this job include, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.