CRM Manager - Volketswil, Schweiz - La Prairie Group

La Prairie Group

Geprüftes Unternehmen

Volketswil, Schweiz

vor 1 Woche

Geschrieben von:

Lena Schneider

beBee Recruiter

Beschreibung

In this role, you will drive the execution of the CRM and eCRM campaigns and programs across markets and be the global referent for the local CRM managers, provide direct support and bridge with other Global functions when needed.

How you will create a beautiful impact:
Lead the local CRM Managers community

Build a strong CRM community through regular touchpoints and workshops highlighting best practices, presenting new projects and tools while collecting feedback on CRM activities and systems
Hold biweekly CRM meetings within the markets to maintain focus, identify needs and address concerns
Hold monthly meetings with Global CRM Team to report on results and ensure alignment with Global strategy
Steer the execution of Global CRM programs and campaigns at local level
Guide, coordinate and support the local CRM Managers in the local execution of Global campaign strategy (provide detailed campaign guidelines, review targets, generate campaigns in SF, ensure campaign are properly executed locally )

Steer annual CRM assets forecasts:
provide guidelines and monitor orders

Approve locally printed and personalized Client Communications according to Global guidelines
Oversee and approve local campaigns, ensuring client experience is relevant and in line with LP brand image

Provide insights on CRM activities performance

Communicate Global targets and monitor results at local level, challenge local teams on CRM results and share action plan with Global CRM team (with focus on data capture, retention, and recruitment rates)
Systematically track CRM activities and measure performance (conversion and generated sales) to further improve performance

What you need to become our next audacious talent:

Prior experience in managing CRM within a global organization
preferably in luxury or premium retail
Strong background in CRM campaigns implementation
Analytical, datadriven with strong business acumen
Capacity to evolve in a highly complex environment
Fully proficient with Excel and PowerPoint
Prior experience with Salesforce
Passionate about luxury retail and high sensitivity to client behaviors
Experience in luxury skincare
Fluent in English.

Start date:

As soon as possible

Why your journey with us will be unique:

We care about our employees' well-being: we contribute to the cost of your health insurance
In addition to your 25 working days holidays, overtime is compensated with 8.5 additional days off: enjoy a summer day at the beach and a nice Christmas break
Exclusive access to our staff boutique at HQ to purchase our amazing products at a discounted price and with the help of a Beauty Advisor
We recognise the importance of flexible work: you can work from home for up to 2 days a week
A brand new office location in the centre of Zurich
And more.

The world of La Prairie is just a few steps away:

Application with CV + Cover Letter (recommended)
First online interview with HR and/or hiring manager
Additional interviews onsite with the hiring manager and others from the business.

To all recruitment agencies:

At La Prairie we work on creating a diverse & inclusive culture by having a balanced population and an open, safe, trusting and accepting culture.

We believe that diversity amongst our talents is the strength of our House and we support professional equality for everyone.

We welcome applicants with and from diverse backgrounds.