Business Process Manager 80-100% - Zurich, Schweiz - Hitachi Energy

Hitachi Energy

Geprüftes Unternehmen

Zurich, Schweiz

vor 1 Woche

Geschrieben von:

Lena Schneider

beBee Recruiter

Beschreibung

At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society.

Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth:
Diversity + Collaboration = Great Innovation
Hitachi Energy Switzerland Ltd, High Voltage Products, is renowned worldwide as a specialist for power transmission and distribution.

The Service unit is responsible for the worldwide after sales support of generator circuit-breaker (GCB) systems and gas insulated switchgears (GIS) for both Transmission (220kV-550kV) and Sub-transmission (60kV-170kV) level, including training, installation and commissioning, scheduled maintenance, value-added services, troubleshooting, extensions, retrofits and replacements.

As an Business Process Manager you establish and maintain a continuous improvement (CI) culture in our Service Sales department.

You focus on Customer & Quality by deploying a set of continuous improvement competencies, utilizing Lean Six Sigma (L6S) as the CI methodology, and creating transparency to monitor progress for Hitachi Energy High Voltage Service.

You work closely together with other functions and stakeholders in our Product Service Center (PSC).

With your drive and leadership, you understand, challenge and improve our sales processes while maintain simple and clear interfaces with your peers to ensure quality, speed and high customer satisfaction.

You collaborate with our operational Sales team, our Pricing Manager and Application Owner to identify and execute further improvements.

Our flexible work practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow.

Responsibilities:

Establish and maintain a continuous improvement (CI) culture in Sales and expand the adoption and level of L6S methodology within the team
Identify, lead and support internal CIP Projects in Sales and interfacing other departments
Further map and improve our Sales processes, especially to ensure a simple and clear interface between departments; SCM, Operations, Engineering, Site Services or other units such as GIS/GCB New Business
Responsible for developing our configurator platform together with the IT development team
Gather and act on voice of customer to further develop and improve customer satisfaction in key metrics speed and quality

Your background

Higher education with commercial and/or technical/IT focus (University, FH, TS or similar)
2year experience in business process improvement
L6S Yellow Belt or Green Belt
Team player with good communication, analytical and organizational skills
Drive and persistence combined with strong skills in motivation and convincing others
Good knowledge with SAP, SharePoint and MS Office
Fluent in English (written and speaking), other languages like German are a plus

More about us

Publication date:

Reference Number:

CH _E1