- Investigation of errors in live high-end platforms.
- Researching and fixing defects based on description.
- Developing code, scripts, schemas required to solve complex technical issues.
- Investigating problems on databases, web and application servers.
- Dealing with performance issues.
- Communication with Production Support Analysts and Testers.
- Automation of manual processes within Production support (CSI).
- Working in a group of highly skilled support developers to resolve production issues.
- Bachelor's degree in software engineering, or equivalent
- Good understanding of OOP and ability to debug code and understand log entries
- Experience with C/C++ and Java programming
- Experience in Relational Databases - MS SQL Database or Oracle is preferred.
- 3 or more years production support experience - in bank or financial vendors across multiple technologies / platform is a plus.
- Strong communication and presentation skills with experience in conveying ideas and winning the trust of stakeholders and Clients
- Willingness to learn new things is important as there is a lot to learn and master.
- Logical thinking, positive "can-do" attitude and reverse engineering skills
- Excellent English skills, written and verbal
- Willingness to travel on Clients Premises for additional troubleshooting
- Basic Knowledge on Core Banking processes and tools is key.
- Knowledge of ITIL.
- Basics in JavaScript and HTML.
- MS technologies experience like Visual Studio and Resharper.
- Fluent proficiency in French (written and spoken) is a plus
- Experience with System administration in Linux/Unix
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Production Support developer - Chiasso, Schweiz - FNZ Group
vor 5 Tagen
Beschreibung
Description
This role is part of the Production Support Department and is responsible for all live platforms, to ensure they running smoothly and without issues.
This is a great opportunity to kick-start your career and gain commercial experience in programming and grow to seasoned and skilled developer. FNZ offers various paths that you can take from here.
Team Responsibilities
Application Support – ensure that the application is maintained and working efficiently and against agreed service levels
Issue Management – analyse, investigate, and allocate for resolution and closure for all issues
Change Management – support guidance for testing and release process for production fixes
Project Handover – facilitate the transition between project support and production support for all change
Service Support – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations
Specific Role Responsibilities
Performance Assessment
KPI reporting – issue management performance against KPIs
Availability – uptime during core and non-core hours
Performance – performance metrics during core and non-core hours
Reliability – test results and performance during real failure events
Experience required
Desired Skills (but not a must have):
