Aline Zonta

I am a versatile professional experienced in diverse roles encompassing project management support and customer representation within multicultural settings. My expertise lies in coordinating, preparing, and delivering IT services for international teams, ensuring quality assurance, governance, and meticulous documentation for IT service requests.

I excel in generating weekly/monthly KPI reports, curating audit-worthy evidence, and maintaining inventory with precision. Proficient in project management execution, I collect requirements for PMO reports and consolidate quality data. My administrative coordination skills extend to data analysis, documentation preparation, and effective stakeholder engagement through communication plans and milestone tracking.

I possess a talent for transforming complex data into visually compelling representations, leveraging my background in advertising and marketing. Additionally, I specialize in crafting visual design elements for internal and external communications. With a keen focus on B2B customer experience, I've honed skills in monitoring inbound/outbound calls, coaching, and training new team members.

My experience as an executive assistant to senior managers further solidifies my adaptability and ability to navigate varied responsibilities effectively."

Experience in a multicultural environment, customer service in English, Portuguese, and Italian, service coordination for international teams with additional skills in project management. 
• Proficiency in administrative and operational support to the project manager and team to facilitate successful project completion, secretarial tasks, management of IT access rights, updating SharePoint documents. 
• Planning and coordination: clear and effective communication with stakeholders (through meetings) on a global level, handling actions, milestone tracking, task execution, and facilitation. 
• Collaborative Project support PMO in IT Delivery Services, HR Services: documentation analysis and information, preparing progress reports and KPIs, quality assurance principles to governance processes for service requests and project portfolios. 
• Project lifecycle management: updating data, structuring and modifying processes. Providing weekly reports and statuses to management, data consolidation. 
• Resource management support: assisting in resource allocation and ensuring contracts with external suppliers are in place, acting as a contact person for all Human Resources-related questions and consultant recruitment.
• Transforming complex data into simple visual representations for advertising and marketing purposes. • Creating cultural posters and event campaigns. 
• Customer service at all levels: problem resolution, measuring customer satisfaction (information requests, order confirmations, etc.).

• Foundations of Project management, Google Coursera Learner - 2023 
• CAPM, Project Management Institute – 2021 
• Project Management, KIM Organisation Sàrl – 2021
• ITIL Foundation v3, GOPAS Institution – 2012 • Bachelor Industrial Design, FEBASP – 2007