- Lead Client Services functions for a thorough execution of packaging and distribution project management activities across the sites in Switzerland and Germany, aligned with business unit regional targets.
- As member of the Site leadership Team, drive continuous process improvement within the Project Management teams to elevate the customer experience and deliver profitable growth
- Attract, coach, develop and retain talents that delivers business objectives through a culture of customer centricity & continuous improvement.
- Anticipate challenges and risks. Prepare, lead and implement proactive mitigation strategies to ensure efficient results.
- Demonstrate Role Model Leadership in line with the Role Model Leader Competencies
- Establish Key Performance Indicators for the department and to monitor performance against these taking appropriate actions where these are not achieved.
- Ensure an accurate resource level to enhance business readiness and anticipate customer requests.
- Establish goals for each direct report employee in line with career and organizational development plans.
- Support the General Manager into site strategic plans for further business development and strategic investments.
- Manage and control department budget and spending
- Provide senior level consultation both within the business and to the clients on service improvements and service line offering expansion to meet client's needs.
- Actively contribute and provide inputs to the S&OP process
- Work with quotes and Sales to develop business leads and market intelligence.
- Be an active player within the team to drive global harmonization and change management efforts
- Build customer allegiance by representing the site Project management organization towards customers
- Master degree or equivalent certification
- 7+ years of proven experience in Project or Business Management applied to manufacturing, distribution or services industry
- Good knowledge of GMP environment
- Strong commercial skill and financial knowledge
- Intensity for driving Customer centricity culture
- Proven success on process improvement projects
- Passion for Talent management and development
- Experience in managing large teams across multiple geographies and remote based
- Ability to navigate into a complex matrix organization
- Diversity & Inclusion DNA
- Strong interpersonal skills and the ability to connect with and positively influence leadership and individuals at all levels of the organization
- High ethical standards to support a professional business code of conduct.
- Excellent verbal and written communication skills
- Fluent in English and German languages
- Ability to travel : up to 25%
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Director, Client Services Basel and Germany - Allschwil, Schweiz - Thermo Fisher Scientific
Beschreibung
:Minimum Requirements/Qualifications/Competencies
At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
