- Direkter Ansprechpartner für Kunden bei Reklamationen, technischen Fragen, Beschwerden, Feedbackgesprächen und weiteren
- Inhaber von Kundenansprüchen und Anfragen E2E
- Bietet 1st-Level-Support für Kunden
- Organisiert fachliche Unterstützung
- Hält den Kunden auf dem Laufenden
- Sicherstellung der Kundenzufriedenheit
- Arbeitet eng mit anderen Abteilungen zusammen, um die Problemlösung sicherzustellen
- Initiiert proaktive Verbesserungen für Kunden (z. B. Planogramm-Anpassungen, vorbeugende Wartung usw.)
- Koordiniert Maschineninstallationen mit dem Kunden und weiteren beteiligten Abteilungen
- Erfahrung im Remote-Client-Support oder in einer vergleichbaren Servicefunktion
- Vorzugsweise hohes technisches Verständnis (Maschinenkenntnisse, Systemkenntnisse)
- Hohe Kommunikationsfähigkeit, um Situationen im Bedarfsfall zu deeskalieren
- Multitasking-Fähigkeiten
- Fließend in den Landessprachen
- Schnelles Verstehen
- Aufgeschlossen
- Hohe Serviceorientierung: Kundenzufriedenheit als oberstes Ziel
- Hohes Produkt- und Serviceverständnis von Selecta
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Client Experience Specialist
vor 3 Stunden
Selecta AG Kirchberg BE, Schweiz GanztagsClient Experience Specialist · 50% · Die Selecta-Gruppe, die ihren Hauptsitz seit 1957 in der Schweiz hat, ist Europas führender Anbieter von Kaffee- und innovativen FoodTech-Lösungen am Arbeitsplatz und im öffentlichen Raum. Jeden Tag versorgen wir mehr als 10 Millionen Menschen ...
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Client Experience Specialist
vor 15 Stunden
Selecta AG Kirchberg BE, Schweiz GanztagsClient Experience Specialist · 100% · Die Selecta-Gruppe, die ihren Hauptsitz seit 1957 in der Schweiz hat, ist Europas führender Anbieter von Kaffee- und innovativen FoodTech-Lösungen am Arbeitsplatz und im öffentlichen Raum. Jeden Tag versorgen wir mehr als 10 Millionen Mensche ...
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Product Manager Delivery Systems
vor 17 Stunden
Ypsomed Burgdorf, SchweizFor the Delivery Systems division at the Burgdorf site we are looking for an experienced personality as a · **Product Manager Delivery Systems**: · **Ref. No. 6305**: · **100%**: · **Product Manager Delivery Systems**: · **100%**: · **Your main tasks**: · - Partner with key custo ...
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Ra Digital Data&documentation Spec. Ii
vor 17 Stunden
Johnson & Johnson Zuchwil, Schweiz**_Caring for the worldone person at a time" _**inspires and unites the people of Johnson & Johnson. This culture of caring is the focus of our corporate philosophy, that are anchored in the internationally applicable Credo. · **DePuy Synthes **Companies of Johnson & Johnson is t ...
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Nestlé Nespresso SA Romont, Schweiz GanztagsSensory & Product Experience Specialist Consumer Product Insight · Sensory & Product Experience Specialist Consumer Product Insight · Position Snapshot · Location: Romont, Switzerland · Company: Nespresso International · Act. Rate: Full-Time · Type of contract: Permanent cont ...
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Partenaire Commercial ERP CVCs/électro
vor 17 Stunden
BKW Energie Ostermundigen, Schweiz**Claudia Meyer** · **, HR Business Partner, vous propose le poste vacant suivant**: · **Ce domaine d'activité vous plaît**: · - Fonctionnement opérationnel et développement du système ERP, en particulier dans le domaine solution de branche électro et CVCS · - Saisie, analyse, do ...
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Admin Assistant-chinese Speaking
vor 17 Stunden
Connect44 Bern, SchweizAdmin Specialist · - Chinese Speaking role in Bern · We are currently looking for an admin specialist. You will work in an international and dynamic environment and will work closely with other functional areas and stakeholders. · **Main Responsibilities** · - Perform an extensiv ...
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Network Administrator
vor 17 Stunden
KGR Bern, SchweizWe are recruiting for a leading software development & testing services company a German speaking Network and Communication Specialist to join their team in Bern or Thun. · **Missions**: · - Implement final product into platforms · - Analyze connection between radio antennas, pla ...
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Key Account Manager Public Sector
vor 17 Stunden
Adnovum Bern, Schweiz**That's your role**: · Is developing existing and gaining new customers as well as identifying new opportunities in cooperation with an interdisciplinary and skilled team in your blood? Then, you have come to the right place. For the expansion of our Account Management team in B ...
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Global Labeling Associate
vor 17 Stunden
CTC Resourcing Solutions Bern, SchweizOur client is a specialist biotherapeutics manufacturer with over a century of experience treating various diseases worldwide. They are committed to patients with coagulation disorders, immunological diseases, enzyme deficiency diseases and other rare diseases. · For their office ...
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Project Controls Manager
vor 3 Stunden
Turner & Townsend Bern, Schweiz**Company Description** · At Turner & Townsend we're passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society. Every day we help our major Pharma ...
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Cqv Leads
vor 3 Stunden
Project Delivery Partners Bern, SchweizJob Summary · PDP is a number one CQV Project Partner in Switzerland. We have ongoing requirements in Switzerland, and other European locations. We are actively interviewing CQV Leads who have strong knowledge and experience of Upstream / Downstream / Clean /Black Utilities / Sup ...
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Manager Group Internal Audit
vor 3 Stunden
Rehau Muri bei Bern, SchweizJob-ID:18836 · We are proud that the technical expertise of the REHAU Group as a family-owned company is improving the lives of many people around the world today. We owe this success to the unique and diverse positioning of the Group, consisting of MERAXIS, RAUMEDIC, REHAU Autom ...
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Cqv Manager
vor 3 Stunden
Project Delivery Partners Bern, SchweizJob Summary · The CQV Manager is responsible for planning, preparation, coordination and leading a CQV team from documentation preparation thought FAT, CM oversight, integrated CQ execution, PQ/PPQ support and successful handover to the Client USER team. The scope of CQV activiti ...
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Expert-e Fiscal-e Spécialisé-e en Impôt Sur Les
vor 3 Stunden
Finanzdirektion Steuerverwaltung Bern, SchweizExpert-e fiscal-e spécialisé-e en impôt sur les gains immobiliers - Fortune commerciale 80... · Expert-e fiscal-e spécialisé-e en impôt sur les gains immobiliers - Fortune commerciale % · **Lieu de travail**: Bern · Vous avez raison · Pensez-vous qu'au sein d'une administration f ...
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Team Leader Logistics, Luterbach
vor 17 Stunden
Thermo Fisher Scientific Lengnau, Schweiz**How do we make and impact?** · Unity(TM) Lab Services is a business segment that supports the Customer Channels Group, which provides critical outsourced on-site services at customer locations focused on improving supply chain and research operations efficiency and effectivenes ...
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Sensory & Product Experience Insights Team Manager
vor 17 Stunden
Nestle Operational Services Worldwide SA Romont, Schweiz**Position Snapshot** · Location: Romont, Switzerland · Company: Nespresso International · Act. Rate: Full-Time · Type of contract: Permanent contract · Start date: ASAP · **What we offer at Nespresso** · Flexible work policies in terms of core hours and working from home. Please ...
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Automation Technician
vor 17 Stunden
GF Machining Solutions AG Langnau im Emmental, SchweizAt GF, we see our company as a forward-thinking leader in our field. Since 1802, we have been embracing innovations and sustainable solutions of the highest quality that add value to people's lives around the globe. · You will be responsible for wiring and cabling complete machin ...
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Group Leader Logistics
vor 3 Stunden
Georg Fischer Langnau im Emmental, Schweiz**Your tasks****: · - Coordination and cooperation of incoming and outgoing goods · - Provision of materials for orders and projects · - Coordination and participation in the annual inventory · - Personnel and technical leadership of the team · **Your profile****: · - logistics t ...
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Logisticien (M/F) -100%
vor 3 Stunden
Adecco Biel/Bienne, SchweizVous souhaitez intégrer un secteur dynamique ? Votre équipe de Recruteurs Adecco Bienne Recherche un: · **Logisticien M/F -100%**: · **Votre défi** · - Préparer les commandes · - Ordonnancer un atelier de production · - Suivre quotidiennement les réalisations de l'atelier · - Gér ...
Client Experience Specialist - Kirchberg, Schweiz - Selecta
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