Customer Care Specialist Switzerland - Zug - BYD Europe

    BYD Europe
    BYD Europe Zug

    vor 1 Tag

    none
    Beschreibung

    As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.



    Location: Switzerland | Full-Time
    Department: After Sales

    Reports to: Head of After sales in Switzerland

    Key Responsibilities:

    1. Customer & Dealer Support:

    • Act as the primary point of contact for customer complaint resolution within the company, continuously monitoring customer complaint ticket resolution.
    • Work closely with service partners to ensure a timely resolution of all customer complaint tickets. Ensure outstanding customer complaint resolution times and NPS.
    • If required, communicate with customers directly to provide updates and solutions regarding their inquiries, ensuring an effortless and personalized experience.
    • Document all customer interactions and updates accurately in the CRM system, ensuring data is clean and up-to-date.

    2. Process Optimization & Communication:

    • Identify opportunities for process improvement in daily customer care operations, focusing on enhancing communication between customers, dealers, and internal teams.
    • Work closely with internal teams and external service providers to streamline workflows, optimize processes, and ensure effective issue resolution.
    • Support internal stakeholders by providing insights from customer and dealer interactions to refine processes, systems, and communication strategies.

    3. Customer-Centric Approach:

    • Drive a customer-first mindset by delivering seamless support and fostering trust across all customer touchpoints.
    • Gather and analyze customer feedback to continually enhance service quality and customer satisfaction.
    • Anticipate customer needs by understanding market trends and the competitive landscape.

    4. Representation & Advocacy:

    • Be the face of the company, representing its values and commitment to customer satisfaction in all interactions.
    • Serve as a key ambassador for the brand, fostering positive relationships with customers and dealers alike.

    Additional Requirements:

    • Occasional business trips may be required.

    Qualifications:

    • Bachelor degree or similar.
    • Proven experience in customer care, dealer support, or a similar role in the automotive industry is a plus.
    • Strong interpersonal and communication skills, with the ability to manage multiple stakeholders effectively.
    • Proficiency with CRM tools and a keen eye for detail in data documentation.
    • A customer-focused mindset with the ability to anticipate and meet customer needs.
    • Analytical and problem-solving skills to address complex customer or dealer issues.
    • Ability to work collaboratively across departments and handle a dynamic, fast-paced environment.

    What We Offer

    • Competitive remuneration package.
      • A fast-paced dynamic environment in a successful international organization.
        • International exposure with the chance to adapt locally and make a difference.
          • Growth potential
            • Be part of the future

            BYD (Build Your Dreams) is a global leader in electric vehicles, batteries, and sustainable energy solutions, driving innovation and shaping the future of mobility in over 70 countries worldwide.

  • In der Firma arbeiten

    Device Support Specialist, Switzerland

    Nur für registrierte Mitglieder

    This is a field-based patient support role focused on delivering hands-on, · 1:1 support to patients using Novocure's Tumor Treating Fields (TTFields) therapy in Switzerland. · ...

    Baar

    vor 1 Woche

  • In der Firma arbeiten

    Customer Care Specialist Switzerland

    Nur für registrierte Mitglieder

    The Customer Care Specialist in Switzerland will act as the primary point of contact for customer complaint resolution within the company and work closely with service partners to ensure timely resolution of all customer complaint tickets. · Bachelor degree or similar. · Proven e ...

    Zug

    vor 1 Monat

  • In der Firma arbeiten

    Digital Marketing Specialist Switzerland

    Nur für registrierte Mitglieder

    We are committed to advancing sustainable innovation and strengthening our brand presence in the Swiss market. · Develop and implement effective sales strategies for both B2B (business-to-business) and B2C (business-to-consumer) channels. · Identify key growth opportunities and d ...

    Zug, Zug

    vor 4 Tagen

  • In der Firma arbeiten

    Device Support Specialist, Switzerland

    Nur für registrierte Mitglieder

    This is a field-based patient support role focused on delivering hands-on, 1:1 support to patients using Novocure's Tumor Treating Fields (TTFields) therapy in Switzerland. · ...

    Baar, Zug

    vor 1 Woche

  • In der Firma arbeiten

    Digital Marketing Specialist Switzerland

    Nur für registrierte Mitglieder

    About BYD · We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team. · BYD is a leading high-tech multinational based in Shenzhen China Operates in four core fields of IT automotive new energy and rail tra ...

    Zug Ganztags

    vor 5 Tagen

  • In der Firma arbeiten

    HR Recruiting Specialist

    Nur für registrierte Mitglieder

    We are looking for an HR Recruiting Specialist & Projects at Bitcoin Suisse in Zug. · ...

    Zug

    vor 1 Monat

  • In der Firma arbeiten

    HR Recruiting Specialist

    Nur für registrierte Mitglieder

    We are looking for an HR Recruiting Specialist & Projects at Bitcoin Suisse who will actively shape how we attract, support and develop talent across our international locations. · ...

    Zug, Zug

    vor 1 Monat

  • In der Firma arbeiten

    HR Recruiting Specialist

    Nur für registrierte Mitglieder

    We are seeking an HR Recruiting Specialist & Projects to help us attract, support, and develop talent across our international locations. · ...

    Zug

    vor 1 Monat

  • In der Firma arbeiten

    Working Student IT Projects 40–60

    Nur für registrierte Mitglieder

    We are looking for an open-minded working student to support us with the daily challenges around one of the biggest Siemens programs/projects. · As a student trainee, intern or trainee, you are an important part of #TeamSiemens. would you like play active role in influencing curr ...

    Zug

    vor 1 Tag

  • In der Firma arbeiten

    Working Student IT Value Center 40-60

    Nur für registrierte Mitglieder

    We are looking for a working student to support our IT Value Center with daily challenges around one of the largest ERP projects/programs within Siemens. · ...

    Zug

    vor 4 Wochen

  • In der Firma arbeiten

    HR Manager

    Nur für registrierte Mitglieder

    We are seeking an HR Manager to join our team at Bitcoin Suisse in Zug Switzerland. · Manage global recruitment for specialist roles in Switzerland Europe Abu Dhabi and Bermuda · Define and apply appropriate sourcing strategies based on role market and seniority selecting the rig ...

    Zug

    vor 1 Monat

  • In der Firma arbeiten

    Senior Finance Specialist

    Nur für registrierte Mitglieder

    We are looking for an empowered and detail-oriented Senior Finance Specialist to join our diverse, flexible, · and dynamic team. · Collaborate with finance team members during monthly closings and prepare management · & business reporting packagesSupport budgeting, forecasting, c ...

    Zug, Zug

    vor 2 Wochen

  • In der Firma arbeiten

    Senior Finance Specialist

    Nur für registrierte Mitglieder

    We are looking for an empowered and detail-oriented Senior Finance Specialist to join our diverse, flexible, and dynamic team. · Reporting directly to the Finance Controller, this role is responsible for managing a wide range of financial activities, · ensuring financial accuracy ...

    Zug

    vor 2 Wochen

  • In der Firma arbeiten

    Trading Operations Specialist

    Nur für registrierte Mitglieder

    We at Swissblock are a private investment firm on a mission to lead the way in cross-asset investing.We are seeking an operations professional to join the existing and growing team as we evolve our department. · This role can be based remotely from anywhere in Switzerland. · Supp ...

    Zug

    vor 6 Tagen

  • In der Firma arbeiten

    Senior Corporate

    Nur für registrierte Mitglieder

    Bist du bereit sich mit der Zukunft des Kryptowährungsmarktes auseinanderzusetzen? Als Senior Corporate & Compliance Tax Specialist bei Bitcoin Suisse hast du die Möglichkeit deine Steuer- und Compliance-Kenntnisse in einem dynamischen Umfeld einzubringen. · Deine Aufgaben · Sich ...

    Zug

    vor 1 Monat

  • In der Firma arbeiten Fernarbeitsplatz

    Trading Operations Specialist

    Nur für registrierte Mitglieder

    We are seeking an operations professional to join the existing and growing team as we evolve our department. This role can be based remotely from anywhere in Switzerland. · ...

    Zug, Zug

    vor 6 Tagen

  • In der Firma arbeiten

    Medical Information Specialist

    Nur für registrierte Mitglieder

    We are looking for a Medical Information Specialist who is energized by science, driven by purpose, and inspired by collaboration. If you thrive in a dynamic environment where curiosity and compassion meet scientific excellence, this role is for you. · ...

    Zug, Zug

    vor 1 Woche

  • In der Firma arbeiten

    Medical Information Specialist

    Nur für registrierte Mitglieder

    We are looking for a Medical Information Specialist who is energized by science, driven by purpose, and inspired by collaboration. · ...

    Zug

    vor 1 Woche

  • In der Firma arbeiten

    Ad Operations Specialist

    Nur für registrierte Mitglieder

    We're working with a fast-growing international streaming business operating in the FAST and AVOD space. · ...

    Zug

    vor 1 Monat

  • In der Firma arbeiten

    Ad Operations Specialist

    Nur für registrierte Mitglieder

    We're working with a fast-growing international streaming business operating in the FAST and AVOD space, · delivering sports entertainment and lifestyle content across smart TVs CTV devices and mobile platforms.Owning and optimising programmatic ad inventory across multiple SSPs ...

    Zug

    vor 1 Monat

  • In der Firma arbeiten

    Medical Information Specialist

    Nur für registrierte Mitglieder

    Johnson & Johnson believes health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured. · ...

    Zug Ganztags

    vor 1 Woche

Jobs
>
Zug