Flying Improving Health Care - Geneve, Schweiz - Médecins Sans Frontières Suisse

Médecins Sans Frontières Suisse

Geprüftes Unternehmen

Geneve, Schweiz

vor 1 Woche

Geschrieben von:

Lena Schneider

beBee Recruiter

Beschreibung

Field-based position with visits to the headquarters in Geneva_

Context & Mission:

For 50 years, MSF has been providing medical assistance to populations facing life-threatening crises: mainly armed conflicts, but also epidemics, pandemics, natural disasters, and exclusion from healthcare.

All these situations require appropriate medical and logístical resources.

Determining the level of Quality of Care (QoC), we want to reach in our project is always a challenge; often it relies more on the perceptions of quality, rather than indicators of quality.

Therefore, it is important we can measure it.

By doing so, together with the field team, gasp will be identified, and Quality Improvement Plan (QIP) will be put in place.

The IHC program is also focusing on patient safety as it is a key quality indicator and an entry door to learn and ensure we are improving the care we deliver.

Other aspects will soon be developed too, on Patients and Populations as partner approaches. All this needs to be supported by people trained on these topics to transfer competencies to the field.

Tasks and Responsibilities:

QoC baseline assessment measurement_
Conduct assessments to measure the level of quality of care at project level using existing tools
Produce the reporting link to the QoC baseline assessment
Contribute to the revision and/or the development of new tools
Support the team to ensure that all data are compiled accordingly and are used to identify health care gaps
Quality Improvement Plan (QIP)
Preparation and facilitation of QI workshops with the teams in the field
34 days workshops in the field with the team on their Quality challenges based on the gaps identified:
Definition of quality of care
Listing of Quality gaps for the project
Prioritization of problems
Root Cause analysis of priority problems with the team
Improvement plan with SMART indicators created by the team
Support for the implementation in the units
Quarterly followup with teams / methodology support when needed
Patient Safety Incidents_
Support Quality Champions/focal points identified in the field, analysing PSI cases using the different methodology of the root causes analysis
QI support to improve processes linked to the incident (see workshop content).
Training of field staff (MedCo, PMRs, PCs, Supervisors, national doctors) in the management of PSIs.
Conditions & demands_
Supporting field team facing a complex PSI is sometimes demanding (and rewarding) and require having the right attitude in link with patient safety culture. Your role will be to guide and drive the field team to look at the PSI with a learning approach and that ultimately the PSI is leading to a QIP.
Field experience: experienced medical coordinator or paramedical staff with medical management background: to have a good vision of the field constraints and issues, HR management knowledge, etc.
Language skills: French and/or English (Arabic is a strong asset).
Quality improvement knowledge and/or implementation background an asset
Empathic, nonjudgmental, and able to manage stressed people in a calm way
Motivated and appreciative of coaching processes
Perseverant on support and improvement of careoriented: there is a need to go back to the field teams to get information and to followup.
Discretion (medical confidentiality)
Mindful of good communication essential role: good communication skills, including ability to emotionally support staff when the situation is tensed.
Aware of the PSI reporting and learning objectives: ready to support actively the staff up to the improvement plan.

Terms of Employment:

Fixedterm contract, 12 months
Parttime, 60% (24h/week)
Working place: Fieldbased position with visits to the headquarters in Geneva
Practical working conditions in the field are in accordance with the MSF OCG volunteer manual.
Ideal start date: July 1st, 202
Gross monthly salary: CHF 5'500. based on 100%
Benefits: Health insurance and living expenses in the countries of intervention and at headquarters, paid according to internal regulations.

How to apply:

At MSF, we are committed to an inclusive culture that encourages and supports the diverse voices of our staff members. We strive to create workplaces where teams of people with diverse backgrounds, characteristics, perspectives, ideas and experiences work together for the social mission of MSF to create better outcomes for our patients and the communities we work with._