Teamleiter in Remote Customer Meeting Point 80 - Spreitenbach, Schweiz - IKEA

IKEA

Geprüftes Unternehmen

Spreitenbach, Schweiz

vor 1 Woche

Geschrieben von:

Lena Schneider

beBee Recruiter

Who you are

Experienced in leading and/or influencing coworkers and energized by developing and challenging people to reach and set individual goals.
Strong knowledge of how to motivate, evaluate, coach and empower both generalists and specialists individually as well as to create togetherness within teams.
Good knowledge of change management and understanding of key factors for a successful change initiative
Broad knowledge of the Customer business and the omnichannel customer meeting (within Payment or Resolutions).
Motivated by working in a dynamic and result driven retail environment.
High level of data/computer proficiency
Passion for home furnishing and people's life at home
Good knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people
Good knowledge about payment processes, tools, IKEA product range and services.
Extensive knowledge of IKEA tone of voice and the prerequisites of strong
You are able to communicate fluently in English both written and spoken.

communication across different channels.

A day in your life with us

Create an inspiring and motivating work environment and build a committed team with a strong customer focus and securing a great remote customer experience and trust in the IKEA Brand.
Evaluate adherence to defined ways of working for Generalists and Specialists within their skill area in order to identify performance improvement areas in processes and behaviors.
Lead, coach and follow up individual development to empower team members through knowledge, trust and motivation, thus building business competence, securing succession and enhancing the quality of soft skills in the customer meeting.
Create, monitor and follow up team action plans, in order to reach set goals.
Identify improvement needs in the work environment thus contributing to create a great place to work.
Contribute with operational and functional expertise to the Schedule/Intraday department to ensure an optimal number of coworkers are available to meet the customer at all times.
Validate that hiring, onboarding and training of coworkers is performed according to standards in order to secure competence of coworkers.

After a first selection we will contact you and - in a positive case - discuss the further steps with you.