Dss - Oftringen, Schweiz - HCL Technologies UK Ltd.

Beschreibung

When you are part of a $10+ Bn company that's been voted as the Top Employer by Forbes, you know you can take a few things granted.

Like a work life balance, for example. Like having a bouquet of benefits not just for you but for your family too. Like working on some of the most rewarding projects that change our world for better.

At HCL we believe, at the end of the day, who we are and how happy we are is because of the people we surround ourselves with.

Started in 1999, HCL in Europe has provided an integrated suite of services — IT services, infrastructure management, engineering and R&D, and business services, to customers throughout Europe.

HCL has developed world-class innovations and works closely with customers through Relationships that go Beyond the Contract.

Through the years, HCL has won many vital European contracts, putting it at the highest of the ECU Service providers list.

Here is an opportunity is to be part of
HCL Technologies

Title of role - DSS


Location - Oftringen, Switzerland


Employment Type - Permanent


Experience level needed years


Main Responsibilities include:

• Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding desktop support, printers, PDAs, tablets, iPhones, Android devices, LAN cable drops and similar equipment.
• Hands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets
• Providing onsite cover as part of a shift arrangement
• Troubleshooting and resolving operating systems issues; reimaging computers, hard drives backing up and restoring, devices settings and associated systems administration activities
• Taking ownership of issues through to resolution on all appropriate requests.
• Categorize and prioritize end user support requests and service requests by utilizing a customer ticketing system to track tickets and provide uptodate status and information.
• Move equipment associated with escalated help desk incidents and service requests.
• Performing asset inventory activities as needed.
• Trains and orients staff on use of hardware and software.
• Recommends and / or performs upgrades on systems (Workstations & Printers) to ensure longevity.
• Works with procurement staff to purchase hardware and software.
• Communicates effectively both in the client organisation as well as in the HCL organisation verbally and in writing.
• This position requires the ability to work in a projectbased environment requiring flexibility and teamwork. Performs other duties as assigned.
• MDM clients install, setup
• Use of SCCM for image installations and SW installations

Required Technical Skills:

• Excellent skills in user IT infrastructure
• Desktops, Laptops, Printers, Handhelds, Smartphone etc.
• Decent knowledge in using/managing at least 1 ITSM tools.

Required Business Skills:

• Strictly adhering to agreed timeslots and ensuring a proactive communication verbally and in writing if agreed appointments cannot be met, e.g. due to accidents or similar root causes
• Communicative, open, friendly, flexible and client centric to ensure client and user satisfaction meets the desired levels
• Ability to interact with customers so as to ensure that the service is polite, efficient and responsive.
• A selfstarter with ability to work on their own initiative.
• To work through issues analytically to a successful conclusion
• An individual with a minimum of 3 year's supervisory experience

Required Language Skills:

• Fluent of local language is mandatory (For nonnative speakers at least a C1 level is required).
• Effective English is important to communicate with central teams, both verbally as well as in writing

Desired Experience:

• At least 25 years of experience in the field or in a related area required.
• Prior experience on Desktops, Workstations, Notebooks, Tablets (iPads, Android), Smartphones (iPhones, Android) and Printers
• Collaboration experience including remote control of PCs and video conferencing knowledge.
• Deliverables to include ensuring the proper levels of run and maintain support and handson assistance for IT infrastructure projects /upgrades (workstations)
• Strong Microsoft Office skills (Outlook, Word, PowerPoint and Excel)
• Thorough understanding of Outlook's calendaring tool
• Understanding of Exchange functional accounts and how they are used within Microsoft technologies.
• Strong customer service skills
• Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
• Must be detail oriented and selfmotivating.
• High level of Confidentiality,

- good sense of Privacy/Secrecy,
- extremely good customer relationship management skills

• Strong written and verbal communication skills (English + local language)
• Additional language skills (in addition to Eng