Operations Manager - Lax, Schweiz - SEKO Logistics

Beschreibung

• Lead, direct and manage inbound and/or outbound site operations to ensure that the operations staff executes service agreements at, or above the customer's standards.
• Maximize profitability through superior customer service, effective and prompt communications, and followup on all pending matters with the customer.
• Plan and monitor daily staffing schedules and adjust accordingly to ensure adequate staffing levels that support operational demands and business objectives.
• Manage revenue and expenses to budget constraints.
• Ensure directives, rules and procedures are communicated to all operations' staff.
• Ensure safety methods, practices and programs are implemented and maintained.
• Ensure that freight is being moved in a safe and timely manner utilizing appropriate equipment and tools.
• Maintain a clean, professional, and safe working environment by inspecting and scheduling maintenance and ensuring that all office and warehouse equipment is properly accounted for and in safe working condition.
• Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives, and clients.
• Manage and oversee administrative functions to ensure all paperwork is processed efficiently and in a timely manner and meets all compliance requirements.
• Train and certify new employees on all performance standards.
• Personally coach, train and mentor direct reports and provide career development opportunities through training and quality management activities.
• Conduct annual performance reviews for all staff within department and address all employee performance problems promptly and directly in accordance with personnel policies and procedures.
• Keep abreast of emerging technology changes and innovations through formal or informal study, reading business and professional publications, networking and participation in professional organizations.
• Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Cooperate with management in its fulfilment of its legislative obligations.
• Other duties as assigned by management.