CRM Coordinator - Plan-les-Ouates, Schweiz - Clarins

Clarins
Clarins
Geprüftes Unternehmen
Plan-les-Ouates, Schweiz

vor 2 Wochen

Lena Schneider

Geschrieben von:

Lena Schneider

beBee Recruiter
Beschreibung

Ready to bring passion into your career?


A global leading skincare and make-up company, Clarins is above all the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence.

Its _raison d'être_ is "making life more beautiful, passing on a more beautiful planet".


Operating in more than 150 pays, we are now the number one skincare company in Europe* and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,500 talents are unique, we are committed to promoting diversity in all its forms.


Do you want to help write the next chapter of our story? We are looking for a
CRM Coordinator based in
Geneva.


The CRM coordinator is helping the countries in the region to roll-out the defined strategy, and more specifically in the roll-out of the CRM global projects and local initiatives.

He/She is also pivotal in understanding the overall performance of the region when it comes to CRM KPIs and providing a first level of analysis.


Deploy key CRM projects in the targeted markets (new database system, new loyalty engine, new clienteling tool,)

  • Understand the project and be knowledgeable enough to explain it to the local teams that will use it, ensure that all is clear for local teams
  • Perform tests as per the user tests scenario defined and provide feedback on this test, escalate if bug is detected and followup until resolution
  • Communicate about the project timelines,
  • Accompany the countries in their change process when applicable

Act as the FGM data analyst to have an overall understanding of the regional dynamic

  • Track performance towards our recruitment, data capture, repeat purchase and loyalty targets across channels via weekly, monthly and quarterly dashboards (NPS, number of active customers, 2nd purchase rate,)
  • Liaise with the markets to understand any deviation vs target and craft an action plan in collaboration with the CRM manager
  • Support regional and local teams with various customer and product analysis

Help local CRM teams in their customer journey deployment

  • Act as a first level of escalation for countries when they have questions related to the campaign management tool
  • Work hand in hand with the local teams to define the ideal customer journeys
  • Implement those customer journeys as per a realistic yet ambitious rollout planning

Manage the access and licences for all CRM tools

  • Clarify with the stakeholders the needed licenses for the tools used locally (eg. reporting tool, customer care tool, NPS tool,)
When people are leaving the team/ new people are arriving, ensure that the necessary changes are made in the access rights


You have:

-
_Education/Degree: _
Bachelor of Science needed - Business school or Engineering field
- **_
Background including total years of experience_**- 2+ years previous experience in CRM

  • Previous experience in project management
  • Previous experience in working in an international context
- **_

Technical skills:
_**- Knowledge of CRM systems, JIRA and Microsoft Office Suite needed

  • Knowledge of eCRM and a campaign management tool (Adobe Campaign a plus)
  • Knowledge of Salesforce Commerce Cloud, QlikSense, Qualtrics, Zendesk and Comarch CLM a plus
-
_Languages: _

  • English
  • French a strong plus
- **_

Soft and Leadership Skills:
_**- Customer obsessed

  • Empathy and willingness to help other people achieve their goals, service oriented
  • Ability to communicate clearly and to create good relations with others, proactive, adaptability, open minded
  • Ability to multitask and meet fixed deadlines
  • Great team player, networker and confident in managing tasks independently
  • Embodying Clarins values (Respect, Authenticity, Cooperation, Audacity, Passion)

We have:


  • 65 years of expertise in beauty and spa, with the Clarins and My Blend brands
  • Unique products and innovative services
  • A commitment to Social & Environmental Responsibility embedded in our _raison d'être_
  • An inclusive work environment
  • Development opportunities
  • A broad training offer
  • Attractive compensation and benefits


If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins, we offer an inclusive work environment to encourage cooperation and share our passion for responsible beauty. In line with our values, we value skills, ideas, backgrounds and experience above all.
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