Team Manager Luxury Brand - Geneve, Schweiz - Unicorns Hunter
Unicorns Hunter
Geneve, Schweiz
Geprüftes Unternehmen
vor 1 Woche
Beschreibung
We are currently recruiting a Team Manager for an amazing Luxury Brand in Geneve.Responsibilities:
- Responsible of client experience in store, rigorously offer an exceptional Client Experience by ensuring excellent Client Journey standards.
- Coach team to exploit every chance to connect and convert, retain firsttimer and reactivate lost clients; constantly uptodate regarding store sales progress positively communicate it to Staff.
- Assist Store Manager in assigning quantitative and qualitative objectives and verifying they are achieved.
- Ensure the proper execution of CRM activities for the achievement of retention, upgrading and prospects convertion targets.
- Ensure continous progress on performance KPIs as assigned.
- Ensure the inclusion of digital tools and assets in the client journey and in the clientelling routine and foster sales in partnership.
- Listen and consider feedback of customers by highlighting all relevant information to Store Manager and HQ.
- Assist sales Staff or personally manages VIP and Top Spender Clients.
- Manages all delicate situations regarding sales activities or after sales (boutique returns, end of season, customer returns, repairs, complaints).
Requirements and skills:
- Fluent English;
- Fluent French;
- Powerful leading skills and business orientation;
- Customer management skills;
- Strong organizational skills;
- Good communication and interpersonal skills;
Schedule:
- 8 Hour Shift
Language:
- Fluent English (required)
- French (required)
