Administrator - Zurich, Schweiz - Wipro Limited

Wipro Limited

Geprüftes Unternehmen

Zurich, Schweiz

vor 1 Woche

Geschrieben von:

Lena Schneider

beBee Recruiter

Beschreibung

Overview:

End User Support Experience

Five to six (56) years? of strong experience providing IT Infrastructure field support which includes troubleshooting

hardware, software, operating system issues and problems and fixing the issues without impacting / violating the
hardware warranty or customer security compliance requirements.

Excellent Customer management skill,
Good in oral and written communication
Self
Driven and result oriented.
Really passionate about the work
Takes proactive ownership and works with sense of urgency
Hardware Troubleshooting and Repair
Skilled in desk side support for Installing & L2 level troubleshooting of Operating Systems,
L2 level experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessories
Good knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart and physical assistance

activity under instruction, at sites

Ability to lift / move computer equipment weighing up to 50Lbs.
Conference room A/V equipment assistance & troubleshooting
L2 level VOIP phone configuration & troubleshooting
Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice,

printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data
termination panels all under ?Smart Hands? capability

Backfill support for Netherlands when ever needed
Operating System & Software
Expert in desk side support for Installing & troubleshooting Operating Systems (Windows / MAC/ OS)
Experience with Antispyware and Antivirus software.

Teams, OneDrive)

Good knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles
Good knowledge in configuring mail & troubleshooting of Mobile Device Management system ( Airwatch),
Understanding on Data backups ( Durva backup )
Understanding and troubleshooting for VDI, SCCM / LanDesk / Altris,
Good knowledge in configuration & troubleshooting of Apple machines /mobile devices
Tools & Automation and Process
Knowledge and experience on Service requests, incident, problem management and change process,
Experienced in repeat call analysis with preventive & corrective actions
Preferably with an Associate?s Degree in Electronics and CompTIA A+ Certification.
Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.),
Mentoring & training L1 resources
Reviewing and maintaining KB articles
Contribution towards automation & service improvements
Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines and avoid Rework
Analysis and reporting of pending tickets, SLA breaches, rework, DCSAT ,top call issues and ticket quality
Nexthink Analyst
Proactive Hardware & Software troubleshooting on End User Devices
Analysis of trends and recording current health status of end user devices