Global Customer Engagement and Retention Intern CRM - Zurich, Schweiz - Swarovski

Swarovski

Geprüftes Unternehmen

Zurich, Schweiz

vor 1 Woche

Geschrieben von:

Lena Schneider

beBee Recruiter

Beschreibung

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create.

We are looking for a Customer Engagement and Retention Intern where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries.

Be part of a truly iconic global brand, learn and grow with us. We're bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

About the job

This role is all about developing powerful customer loyalty program events and activations and to develop customer engagement and retention

You will be:

Supporting the customer engagement and loyalty program team on their key focus areas
Provide input and ideas to develop customer event concepts and guidelines in partnership with local markets
Follow up with markets to ensure customer events are implemented in accordance with guidelines and share any exceptions with Customer Engagement Manager for review
Ensure markets are providing all required customer event information and best practices within specified deadline
Support on all budget submission and tracking
Support on building and maintaining a strong KPI based management of the activities
Support on developing collaterals gifts dedicated to customer engagement programs and supporting markets with gift ordering
Lead on dedicated customer engagement activity projects
Contribute to the implementation of the clienteling program with various internal and external stakeholders
Strong partner to CRM team in developing holistic loyalty experience and communication

About you

We are looking for a unique and amazing talent, who brings along the following:

Previous experience within global organizations CRM and loyalty programs (ideally within retail and or luxury)
Ideally CRM database knowledge, for example SAP/Salesforce
Strong analytical mindset, proficiency in excel
Strong presentation skills
Passion for luxury customer experiences, good understanding of the customer perspective
Attention to detail and ability to think through solutions thoroughly
Innovative and creative approach whenever possible and can-do attitude
Excellent English proficiency, presentation, and communication skills

About Swarovski

Swarovski unifies all parts of its organization under one spellbinding idea and brings forward a wondrous new world of crystal craftsmanship.

Founded in 1895 in Austria, the company designs, manufactures and sells the world's highest quality crystal, genuine gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories.

Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group.

A responsible relationship with people and the planet has always been an integral part of Swarovski's heritage.

This manifests today in the company's well-established sustainability agenda with youth-focused education programs and foundations to promote human empowerment and conserve natural resources to achieve positive social impact.

Swarovski is an equal opportunity employer.

We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard.

A place where anyone/everyone belongs.

All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.