IT Support Technician - Lausanne - EPFL

    EPFL
    EPFL Lausanne

    vor 1 Tag

    Beschreibung

    IT Support Technician

    The Swiss Federal Institute of Technology in Lausanne (EPFL) is a world-class institution ranked among the top 20 universities worldwide.

    We are seeking an IT Support Technician to join our team, providing exceptional technical support to onsite and remote users. The successful candidate will be responsible for:

    • Resolving both basic and complex technical issues via phone, email, or ticketing systems.
    • Assisting clients with hardware purchasing and deployments using fleet management tools.
    • Diagnostics and resolution of hardware issues including network connectivity problems.

    In addition, you will provide support for video conferencing tools, classrooms setup and troubleshooting software installations on end-user machines.
    This role requires excellent customer service skills; proficiency in deploying Linux macOS Windows platforms knowledge AV Active Directory LDAP networking fundamentals would be beneficial along with strong analytical problem-solving abilities scripting language programming languages git experience preferred knowledge industry practices incident change management also advantageous effective communication interdepartmental collaboration crucial campus Neuch—t‹l occasionally French English verbal supporting personnel recruitment policy child availability further benefits EPFL work family balance discretion apply cover letter CV official platform projects technologies lists below preferable personal professional samples manage deploy troubleshoot operate configure update endpoint devices one complete CFI can contact(require full contract CDI Reference jid5f1045aaen jit0310aen jpiy26aen)

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