Deployment and Business Readiness Manager - Fribourg, Schweiz - Alcon

Alcon

Geprüftes Unternehmen

Fribourg, Schweiz

vor 2 Wochen

Geschrieben von:

Lena Schneider

beBee Recruiter

Beschreibung

At Alcon, we aspire to lead the world in innovating life-changing vision products because when people see brilliantly, they live brilliantly.

As a global leader in eye care, we believe in innovating especially through cutting edge technology.

We are aligned around an ambitious digital vision, focused on shifting eyecare from episodic to continuous, connecting eye health data, and creating a new eye health innovation ecosystem, to create better outcomes and newfound possibilities for patients and customers.

Join our team as the Deployment and Business Readiness Manager (Europe) and play a pivotal role in driving the successful deployment, onboarding, and adoption of our cutting-edge ACE digital products across European markets.

Collaborate closely with cross-functional teams, including Marketing, Sales, and Customer Care, to ensure seamless business operations.

Your expertise in global support processes, training material creation, and stakeholder communication will be key in advancing our digital presence while maintaining high-quality standards and effective collaboration.

About Digital Lighthouse:

Our Digital Lighthouse team is devoted to the advancement of digitalization, enhancing customer experiences, and achieving the pinnacle of Advanced Customer Experience (ACE).

The team's mandate is to identify and globally implement various digital tools within Alcon, particularly in customer-facing areas such as order management, inventory, and sales rep visibility.

As our digital toolkit expands we need a dedicated Deployment and Business Readiness Manager for Europe based in Fribourg, Switzerland.

In this role, a typical day will include:

Collaborate with Marketing, Sales, Services, GSC, and Customer Care to deploy digital tools that address business needs and ensure successful onboarding and adoption
Deploy and manage critical global digital tool support process of Change Management, Customer Care, KPIs, reporting and Onboarding/Adoption
Document valuable Lessons Learned from deployments
Codevelop training materials, communications, dashboard content, reporting, and product playbook content in collaboration with the product team
Work crossfunctionally to comprehensively address business stakeholders' needs
Create and contribute to stakeholderfacing status reports and dashboards
Uphold quality requirements throughout deliverable production
Communicate effectively with both technical and nontechnical stakeholders
Continuously improve communications through feedback capture, performance assessment, and retrospective sessions
Collaborate with peers to recommend and design process changes for enhanced product adoption
Maintain regular, close engagement with all stakeholders

WHAT YOU'LL BRING TO ALCON:

Degree in Economics, Engineering or related field
Proficient in English communication, additional languages a plus
At least 57 years of relevant experience of Direct Commercial Operations
Extensive project management experience, particularly in digital and largescaled projects; deployment experience advantageous
Proficient in change management, communication, and training, including documentation creation
Strong data analysis skills and ability to draw meaningful conclusions
Familiarity with SAP or similar ERP systems on a large scale, SFDC/Tableau/testing environments a plus
Effective communication skills, both written and verbal
Willingness to travel (25% to 50%) to Alcon sites across Europe
Capable of delivering impactful presentations

HOW CAN YOU THRIVE AT ALCON?