Customer Service E-commerce - Mendrisio, Schweiz - TRISTATE INTERNATIONAL SA

TRISTATE INTERNATIONAL SA

Geprüftes Unternehmen

Mendrisio, Schweiz

vor 1 Woche

Geschrieben von:

Lena Schneider

beBee Recruiter

E-Commerce Customer Services Specialist

We are currently seeking a motivated person, with experience in the fashion industry to join our Digital Business team in Mendrisio.

As a Customer Care Specialist in our e-commerce division, you will play a crucial role in ensuring customer satisfaction and loyalty.

You will be the first point of contact for our customers and will assist them with their inquiries, orders, and concerns.

Key Responsibilities:

Assist customers with but not limited to product information, order placement, order tracking and return;
Resolve customer issues and complaints effectively and efficiently, aiming for firstcontact resolution;
Provide accurate and clear information regarding products, pricing, promotions, collections and brand initiatives;
Collaborate with other teams, such as logistics and sales, to resolve customer issues and ensure timely order fulfillment;
Maintain detailed and accurate records of customer interactions and transactions;
Identify trends in customer inquiries and feedback to suggest improvements to processes and products;
Monitor and maintain customer satisfaction levels through surveys, feedback analysis, and followup communication;
Stay updated on product knowledge, policies, and industry trends to provide informed assistance to customers;
Continuously strive to exceed customer expectations and promote brand loyalty.

Qualifications:

Previous experience in customer service or a related field, preferably in an ecommerce and fashion environment;
Strong communication skills, both written and verbal.
Fluent in English and French;
Proficiency in using customer service software and CRM systems
Knowledge of SalesForce Service Cloud and SalesForce Order Management is considered a plus;
Excellent problemsolving abilities and a customercentric approach;
Positive attitude, patience, and empathy when dealing with customers;
Ability to work independently and as part of a team;
Ability to interact with business functions;
Attention to detail and accuracy in data entry;
Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc).

Contratto di lavoro: 100%, Tempo indeterminato

Benefit: