Its Support Assoc Ii - Zurich, Schweiz - AWS EMEA SARL (Switzerland)
Beschreibung
One or more years' experience supporting operating systems (Windows, Macintosh or Linux)- Experience supporting through various channels (onpremise)
- Experience using a ticket system for customer service requests
- Experience with PC imaging
- Experience with hardware troubleshooting (Client/Sever, Network equipment)
- English language skills
At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online.
As a member of our IT Services Organization, you will have an opportunity to make a valuable contribution to that goal supporting internal employees.
Key job responsibilities- This role is a technical onpremise position supporting internal employees.
- This position requires handson experience in supporting PC hardware for internal employees.
- It requires working with internal ticketing tool to communicate with customers.
- Prepare hardware for new hires joining the company and also manage IT asset inventory.
- Knowledge of basic network troubleshooting
- Understanding of the basic concepts of Information
- Systems security
- Experience providing IT support in a medium to large sized company
- Ability to identify and proactively resolve or escalate issues
