Member & Resident Relations Executive - Emea - Baar, Schweiz - Aman

Aman

Geprüftes Unternehmen

Baar, Schweiz

vor 3 Wochen

Geschrieben von:

Lena Schneider

beBee Recruiter

Beschreibung

Aman:

At Aman our goal is to build the ultimate luxury lifestyle brand globally, offering extraordinary hotels, resorts, experiences, and products that change the way our guests see the world on a daily basis.

To reach our goals, we leverage our exceptional mix of top-tier diverse talent, unparalleled design, and access to locations, cultures, and experiences that few have access to.

We embrace the 'Aman way of life' - a philosophy embraced by both our guests and team members that fosters a lifelong sense of belonging based on our core values:

Invest in individuality - creating an environment where everyone can push boundaries, take risks, and challenge the status quo.
Nurture pathfinder spirit - exploring experiences, opportunities, and locations that lead to exciting new ventures.
Act like owners - taking ownership, setting an example, and taking immense pride in our work.
Celebrate communities - ensuring every member of our community is supported, cared for, and collaborated with in a compassionate and respectful way.

Location:

This role is based at our corporate headquarters in Baar, Switzerland.

Overview:

This role involves being the front-facing relationship executive and liaison between the backend team and clients, providing a personalized luxury service.

The responsibilities include overseeing the EMEA Aman Club member, residence owner, and Amanjunkie (VIP guest) communities, managing the Aman Private Office (APO) benefits, and leading retention programs.

Working proactively with our portfolio of hotels, this position drives revenue across various brand verticals through hotel bookings, F&B, spa, and residences.

Responsibilities:

Aman Club:

Support the APO Strategic Plan implementation.
Oversee business development activities for APO service including ongoing support of the Aman portal, APO & Club processes, geographic expansions, and cultivation of membership community.
Create SOPs for APO to global hotels, manage CRM systems, and develop engaging partnerships for APO benefit pillars.
Collaborate with various teams to fulfill requests from the APO community.
Manage APO benefit pillars, onboard new members, track bookings, and update member profiles.

Aman Residences:

Introduce residence owners to APO, keep them engaged, and provide updates on the Aman brand and company developments.
Support Aman Residence future projects, pipeline communications, and monthly reporting.

Qualifications:

Minimum three years' client relations experience in the luxury industry.
Graduate degree or equivalent.
Excellent communication and presentation skills with fluency in English, French, and/or Japanese.
Strong organizational skills and ability to thrive in a fast-paced environment.
Proficiency in Microsoft Word, Excel, and PowerPoint.