Part Time Sales Associate - Geneve, Schweiz - FlowBank

FlowBank

Geprüftes Unternehmen

Geneve, Schweiz

vor 1 Woche

Geschrieben von:

Lena Schneider

beBee Recruiter

Nebenberuflich

Beschreibung

At FlowBank we offer you to be a part of a great journey, in a Company with a clear start-up attitude and with global coverage.

Our work environment is truly international with a diverse and talented group of people. It never stands still it's dynamic, fast moving and always exciting Project-orientation and change is constant.

We empower every employee to take advantage of the many opportunities that come their way to continuously learn and create new experiences aligned with their personal background.

We are looking for
a part time (50%) Sales Associate (Chinese speaker) to join our Customer Service department in
Geneva.

Job description

Primary function of position:

Good communication and sales skills, in addition to being able to solve problems and carry out administrative tasks.

Efficiently handle customers' needs such as trading platform inquires, financial products information, cross selling products as well as to carry out customer follow-up.

Accurately and timely process requests in CRM databases and internal tools.

Work closely with other teams such as Customer Service, Compliance and Central File.

Main tasks

Passion for sales and talent to inspire and convince your prospects. Generate added value for FlowBank with your ability to convince clients on the phone
Cross sell products and customers retention. Build productive trust relationships with customers
Execute retention strategies as part of the customer success
Communicate corporate action notifications, marketing offers and any other relevant news to clients
Have contact with domestic and international clients
Follow and achieve department's sales goals on a monthly, quarterly, and yearly basis
Quickly become knowledgeable on policies, processes, and procedures, as well as knowledge of our product and pricing models
Ability to explain financial products in a simple and understandable way
Act as an interface between clients and platform, an important factor for a successful client experience. Provide platform and product presentations
Assist prospects with their onboarding and account opening related matters. Processing customer complaints, error reports and commercial gestures. Assist clients on technical issues, trading queries and platform usability. Effectively follow up customers' requests to assure a customer service of quality
Support general administrative functions according to business needs. Various administrative activities (KYC clarifications, updating customer information, etc.)
Be the point of contact between the departments of the bank (Back Office, Middle Office, Compliance and Central File) and the client
Work in a diversified team in close cooperation with all the departments at the headquarters.

Skills & Qualifications

Completed bank training and 12 years of experience in the industry /Apprenticeship as a bank employee, or financial services sales experience
Passion for sales and talent to inspire and convince prospects
In addition to your Chinese mother tongue, you have excellent proficiency in English, a third language would be an asset (French, Italian, Spanish or German)
Strong sales and customer service skills, you are serviceoriented and enjoy customer contact and have a sense for networking
Interest in trading and the stock market
Ability to recognize risks and assess them according to their urgency
Flexible about working hours
You are dynamic, willing to learn and stressresistant
You have basic mathematical knowledge
You are a Swissresident or willing to relocate
You have both a blank criminal record and certificate of nonprosecution
We will only answer to the best fit for this position_

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