Quality System Specialist - Basel, Schweiz - Datalynx Group

    Datalynx Group
    Datalynx Group Basel, Schweiz

    vor 2 Wochen

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    Ganztags
    Beschreibung

    General Information

  • Start date: ASAP
  • Latest Start Date:
  • Planned duration: 12 months
  • Extension (in case of limitation): Possible
  • Workplace: Basel
  • Workload: 100%

    • Tasks & Responsibilities

  • End-User-Support Laboratory Systems
  • End to End accountability for Assess & Release System support
  • Responsible for Assess & Release System support
  • Responsible for 24/7 on-call, nights and weekends on a rotational basis
  • Personal contact person for Key and End User out of the business department
  • Log incident/requests into a ticket system (ServiceNow) for further processing
  • Triages, prioritizes incidents/requests and performs root cause analysis in problem management (handling issue, data issue, authorization issue, IT issue).
  • Resolves or forwards incidents/requests based on individual knowledge or knowledge articles
  • Coordination of End User groups and escalation management as required
  • Performs the necessary test in case tests are required on request of the 2nd level support
  • Support Implementation of new Systems and Equipment
  • Local Labsystem and Lab Equipment Bundle, Application Support for e.g. Cedex Bio, Cedex HiRes, SoloVPE, Cary WinUV
  • Local Support of Informatics Products e.g. Central Label Management Software, Nextlab, Labx, Labware, Smartline Data Cockpit, Unicorn
    • Must Haves
  • Relevant completed apprenticeship in IT area or equivalent and/or ideally an advanced degree in the IT or automation field
  • 3+ years professional experience in complex business environments
  • Knowledge and experience in systems administration and support of laboratory systems
  • Knowledge and experience in Windows Server, Active Directory and Client operating systems
  • Knowledge and experience in Computerized System Validation
  • Knowledge and experience in Network topology
  • Fluency German and English is a must (spoken and written)
  • Service oriented attitude, being able to communicate with our customers, also in emergency situations

    • Nice to Have

  • Knowledge and experience in systems administration in the manufacturing area (e.g. MES, PI, SCADA, PCS)
  • Trainer skills, methodology skills to perform trainings for end-users in specific area