Mtarbeiter Sales Support M/w/d - Sins, Schweiz - Evonik

Evonik

Geprüftes Unternehmen

Sins, Schweiz

vor 1 Woche

Geschrieben von:

Lena Schneider

beBee Recruiter

Beschreibung

What we offer

Explore a world of opportunities with us.

Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable.

At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues.

Among attractive career paths and high-quality development programs, we not only offer performance-based remuneration and occupational health benefits but also hybrid and flexible working environments with #SmartWork.

Bring your fresh perspective, develop your strengths, break out your mold, and find a career that fits your dreams with us.

Click on the link below to learn what our employees have to say about Evonik:

RESPONSIBILITIES

Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries and investigating and resolving customer problems.
Make calls (by telephone or in person) to allocated customers to develop new relationships. Act as a first point of contact for resolving customer queries and complaints.
Interview the customer, following a complex multilevel sales script, to clarify the customer's requirements. Or assist in conducting interviews with potential customers to collect client requirements making detailed notes.
Schedule followup actions and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
Design own monthly schedule and, if necessary, assign work to others in order to speed up office workflow and ensure highpriority tasks get done.

REQUIREMENTS:

High School / FE College (2 A Levels)
Sound experience and understanding of straightforward procedures or systems.
Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies.
Supports business processes without supervision by understanding and effectively using standard office equipment and standard software packages, while providing technical guidance as needed.
Works with guidance (but not constant supervision) to develop appropriate plans or perform necessary actions based on recommendations and requirements.
Works with guidance (but not constant supervision) to plan, organize, prioritize and oversee activities to efficiently meet business objectives.
Applies understanding of the business environment and objectives to develop solutions with guidance but not constant supervision.
Works with guidance (but not constant supervision) to motivate all employees to learn, grow and develop so that they can obtain the knowledge and experience they need to help the organization reach its goals.
Works with guidance (but not constant supervision) to achieve full compliance with applicable rules and regulations in management and/or operations.
Works with guidance (but not constant supervision) to review and create relevant, lucid and effective reports.
Works with guidance (but not constant supervision) to develop, monitor, interpret and understand policies and procedures, while making sure they match organizational strategies and objectives.
Uses an understanding of numerical concepts to perform mathematical operations such as report analysis with guidance (but not constant supervision).
Works under guidance (but not constant supervision) to acquire, organize, protect and process data to fulfill business objectives.
Works under guidance (but not constant supervision) to analyze data trends for use in reports to help guide decision making.