Cruise / Tour Operations Coordinator 100% - Zug, Schweiz - Scenic Tours Europe AG

Scenic Tours Europe AG

Geprüftes Unternehmen

Zug, Schweiz

vor 2 Wochen

Geschrieben von:

Lena Schneider

beBee Recruiter

Beschreibung

Would you like to be one of the amazing people creating wonders? A deluxe tour and river cruise operator is looking for energetic and motivated persons for its Swiss Office in the Center of Zug.

As Operations Coordinator, you will be part of a young, friendly and established team of professionals, supporting the organization in delivering service performance and customer satisfaction.

With your high energy, can-do attitude and flawless organizational skills you will make an important contribution in this varied role - from supporting our cruise/tour directors, to working with the product team, accounting, and purchasing to managing the day-to-day operations.

Responsibilities:

Preparation of all tour related files and documents prior to the operational season.
Participating in and contributing to trainings and seasonal meetings.
Preparation of travel documents for both passengers and Cruise/Tour directors.
Briefing of Cruise/Tour directors prior to their assigned cruise/tour and debriefing them upon

completion of each cruise/tour.

To provide specific and detailed information about a given tour to Cruise Directors and

Suppliers, such as passenger manifest, special requirements list, rooming list, day by day

technical itinerary uniquely tailored to that specific departure

Emergency handling, during office hours and out of office hours on a rota basis. Liaising

directly with the passengers in emergency situations, as well as emergency services.

Processing of deviations and alternative programs in case of operational or technical issues.
Monitoring and continuously suggesting improvements to all providers of services and

attractions that are listed in the Brochure/Technical Itinerary and finding suitable alternatives

in case of need.

Experience

Customerminded and solutionoriented.
Passionate about "exceeding expectations" and delivering outstanding customer

experiences.

Clear attention to detail and structured working method.
Good planning and organizational skills.
Team player who has experience working in deadlinedriven environments.
English and French fluency is required, German and other European languages are an

advantage.