Retention Specialist - Neuchâtel, Schweiz - Salt Mobile SA

Beschreibung

We are looking for talented people who share our interests and values. Do you concentrate on the essentials and keep what you promise? Are you trying to make the complicated simple and are unmistakably different in everything you say and do? And most importantly, are you good at offering exceptional service every day?

At Salt we live the culture of motivation, which ensures a unique work environment. The atmosphere is the result of personal effort, teamwork and support. We encourage and challenge each other, we dare and trust.

Retention Specialist (80%-100%) (Home Office) (Future Position – Talent Pool)

Our dynamic and modern Service Center in Biel consists of various professions that are interconnected. Learn more about it and join one of our teams:

We are seeking a highly motivated and results-oriented individual to join our team.

Location: Biel/Bienne, with up to 40% home office possible.

Your responsibilities in the Retention Team:

• Handling calls from customers looking to terminate their contracts.
• Providing personalized sales advice regarding our products and services.
• Contacting relevant customers, if necessary (outgoing calls), to present them with contract extension offers.

What you bring to the table:

• Customer-oriented experience.
• Sales enthusiasm and experience.
• Proficiency in one of the Swiss national language (both spoken and written), as well as good knowledge of a second language (German, English, French, Italian).
• A penchant for daily interactions with digital applications and an interest in telecommunications.
• Contact Center experience is a plus.
• Personal strengths: Reliability, social competence, and punctuality.

What we offer:

• Depending on the position and performance: sales commission.
• Attractive salary package and employment conditions, in particular in term of insurance, pension fund and fringe benefits.
• 5 weeks of vacation.
• Up to 40% home office possibility.
• Modern workspace.
• Favorable pension fund and social insurance.
• Complimentary mobile phone subscription with inclusive coverage for all of Europe.
• Various offers and discounts on our products.

Have you always dreamed of working in a refreshingly unique and diverse environment? Then we absolutely want to get to know you Apply directly through our job portal, indicating the job profile(s) you are interested in. Please note that we exclusively consider online applications.