In Order to Reinforce Our Fixed Base Operations - Zurich, Schweiz - Jet Aviation AG

Jet Aviation AG

Geprüftes Unternehmen

Zurich, Schweiz

vor 1 Woche

Geschrieben von:

Lena Schneider

beBee Recruiter

Beschreibung

Customer Service Representative

Description/Tasks:
Provide assistance to passengers and crew throughout the different stages of departing / arrival at Jet Aviation Zurich incl. porter service, valet parking, crew transportation and delivery of luggage and cargo from/to aircraft etc.
Greet customers in a welcoming, friendly and respectful manner make the customer feel at home and deliver uncompromising customer service standards
Increase customer satisfaction by understanding needs and responding quickly to them
Provide a positive and professional first impression by exhibiting the proper demeanor, organization, and service level to arriving and departing guests
Fully adhere to all Jet Aviation and airport policies and all applicable laws and regulations without alienating customers
Adhere to the company standards of excellence for exceptional customer service, grooming and dress code
Assists flight crews and customers with arrangements for hotels, ground transportation, catering, customs and other miscellaneous vendor service requirements
Properly maintain passenger and crew lounges
Responsible for flight preparation, reservations and dealing with handling requests
Solicit the sale of new or additional services
Ensure that all services provided are properly recorded in FBO1 for proper billing
Refer complaints of service failures to the FBO supervisor/teamleader for investigation
Qualification/Experience:
General education degree required, hospitality and/or aviation experience and background is an advantage
Charming, friendly, teamorientated personality with willingness to serve
Quality awareness in terms of hospitality and customer service the difference between good hospitality and customer service and great, is always the tiny little details that create the wow effect
Good health and ability to work under pressure
High standard of language skills in German and English is a must
Flexibility willingness to work shifts (5.40 a.m p.m., 7 days a week)
A valid driver's licence is a must
Impeccable manners and effective interpersonal and communication skills with passengers, crews, authorities, supervisors, and peers
Jet Aviation AG
Ms Karine Collard
Human Resources