Traineeship Operations Ef World Journeys - Zurich, Schweiz - EF World Journeys

Beschreibung

Traineeship Operations | EF World Journeys

Product
The World Journeys Operations team currently support two products within the EF Tours division.

EF Go Ahead Tours, is a tour operator focusing on the adult market, operating inclusive tours all around the world with a strong focus on immersive experiences.

EF Ultimate Break is a tour operator allowing 18-35 year-old travelers to experience the world through 100+ immersive and fun group travel itineraries.

The Role:

As an
Operations Trainee, you will be supporting the Operations Specialists of the region with the preparation and execution of tours throughout the season, as well as facilitating the on-tour experience of our travelers.

Operations trainees are responsible for the daily communication with our business partners and with our other internal departments in the United States (Sales, Inventory, Market Development).

Your main role is to assist the Operations Team in ensuring an exceptional experience for our customers throughout their tour.

Your responsibilities will include but not be limited to:

• Daily support of Operations Specialists with regards to suppliers' confirmations, updates, and special requests
• Securing bookings with our business partners
• Following up on quality control actions confirmed by Operations Specialists
• On tour support to both Tour Directors and business partners

Organizational Behavior

• Strives to create a collaborative and dynamic environment on a daytoday basis
• Shares information and identifies best practices openly with colleagues
• Puts the customer in the center and is service minded
• Looks for ways to improve and inspires colleagues to do the same
• Spreads positive energy and makes the workplace a fun environment

Requirements:

• Fluency in English
• Similar work experience is a plus
• University degree
• Strong organizational skills and attention to detail
• Selfdriven and flexible. A quick learner and a proven problem solver
• Enjoys working with numbers and Microsoft Excel
• Able to analyze and question processes and strives to come up with creative ways of improving them. Think outside the box

If you are motivated by the prospect of an international career in the largest private education company in the world, we want to hear from you

• To be considered for this role, applicants must have a Schengen passport or the legal right to live and work in Switzerland.
• This is a paid traineeship with a salary level of 3.300 CH Gross/ Month

About EF Education First
At EF we believe that the world is better when people try to understand one another.

Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves.

Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education.

Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day.

EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.