Technical Writer - Rotkreuz, Schweiz - Work Selection

Work Selection

Geprüftes Unternehmen

Rotkreuz, Schweiz

vor 1 Woche

Geschrieben von:

Lena Schneider

beBee Recruiter

Beschreibung

Beschreibung:

For our international medical partner, Roche Diagnostics Int Ltd.

based in Rotkreuz, we are looking for a qualified and motivated
Technical Writer for one year with option for extension.

Global Customer Support (GCS) is the global organisation responsible for Technical Services in the Diagnostics Division, which ensures end user success.

GCS supports the service organisations of the Roche affiliates and the Lifecycle-Teams.

Within the GCS Knowledge & Learning Excellence chapter, we deliver the right content at the right time via the right channels for our customers to enable error-free operation of our products.

We use multilingual data to improve the customer experience with our digital service solutions and products.

We ensure that internal knowledge is curated and spread across all Customer Areas, and efficiently and properly prepared for our customers.

Tasks:

Writes and updates customerfacing and service content in English for Roche instruments and software, while respecting project timelines and documentation standards, guidelines, and templates
Independently creates and modifies multimedia content as required (e.g. photographs, screenshots, videos, 3D graphics, diagrams) using appropriate software tools, or triggers the creation and integrates them into deliverables while adhering to established guidelines
Ensures that quality targets, timelines, and regulatory requirements are respected
After translation, creates target language versions of deliverables (in all appropriate formats)
Uses knowledge and expertise to proactively contribute to regular updates of content creation tools, processes, and standards, in alignment with other KLE subchapters and relevant stakeholders
Checks documents or topics written by other technical writers, ensuring that terminology and content creation guidelines have been followed. Provides feedback to the author regarding the changes needed
Contributes to the continuous growth of product terminology in close collaboration with the Terminology & Language Solutions Expert assigned to the product
In collaboration with the User Experience department and the Terminology & Language Solutions Expert assigned to the project, creates English user interface messages/UI text, and reviews them for translatability, terminological correctness, and adherence to style guidelines
Actively contributes to the risk assessment process for assigned products, ensuring that all relevant product risks and their mitigations are described in the documentation
May be responsible for content management tasks, such as organizing the review of the deliverables produced
May assist the Language Operations subchapter with translationrelated tasks: communicates with translation vendors to define timelines or clarify questions and coordinates the translation review process with affiliates, if required
May act as a Terminology & Language Solutions Expert. Creates and manages English terminology for assigned products and ensures the entry of approved terms and definitions in the Roche terminology database (DIAlex). Provides product terminology to stakeholders

Must Haves:

Min. bachelor's degree in technical writing or similar
Proven experience in technical writing, preferably in a diagnostics business environment
At least 35 years' experience of using Adobe FrameMaker (XMLbased) or a similar structured authoring tool
Min. first experience with Ixiasoft, Schema ST4, or a similar Component Content Management System
Knowledge of multimedia tools and processes used in stateoftheart technical documentation
Familiarity with hardware and software development processes
Excellent spoken and written command of English (native speaker or equivalent level)
Willingness to travel

Nice to Have:

Familiarity with laboratory systems and environments
Experience in mínimalistic and topicoriented writing
Good command of German

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