Technology Support - Basel, Schweiz - Viking Cruises

Viking Cruises

Geprüftes Unternehmen

Basel, Schweiz

vor 3 Wochen

Geschrieben von:

Lena Schneider

beBee Recruiter

Beschreibung

Viking is a strong and dynamic company - with a growing fleet of more than 80 river ships, seven ocean vessels, two explorer ships and a Mississippi River ship.

Our guests experience all the comfort and elegance of our award-winning fleet cruising over 100 itineraries around the world.

These enable planning, efficient operation, automation and reporting needs of the company.

Please note that we can only accept applicants who are eligible to work in Switzerland or in possession of a valid work permit.

ROLE DESCRIPTION

As a key member of the IT Service Desk, the Support Technician provides Tier I and Tier II IT support for all business units
The Technology Support role reports to the Service Desk Manager

KEY RESPONSIBILITIES

You will support users with their computers, printers and phones. Consists of Windows 10/11 environment using office 365 with Dell Laptops and Desktops
You will track all open service request tickets using a ticketing system (SNOW) and ensure that client support tickets are resolved to client satisfaction
You will assist in investigation and resolution of second level support (expert) requests from end users by tracing data flows within and/or across systems
You will interface with Tier II/III (Network Operations, Network Engineering, Systems Engineering, and Desktop Engineering) to escalate and resolve technical issues
You will support problem management resolution by tracking systemwide problems and working with Tier II/III to see problem troubleshooting through resolution
You will activate and manage accounts using Azure AD / Active Directory
You will create and maintain comprehensive documentation for all troubleshooting procedures and move or replace computer equipment, as requested to support office moves and malfunctioning devices
You will handle reimaging or redeployment of computer equipment.
You will provide remote desktop support primarily using TeamViewer

KEY QUALIFICATIONS

12 years work experience in a similar role
Knowledge of the hospitality industry is preferred, but not required
Troubleshooting experience with Microsoft Products
In depth knowledge of Windows 10/11 operation systems and MS Office
Basic knowledge of Active Directory
CompTIA A+, MCP, MCSE, ITIL Foundation preferred
Willingness to perform excellent customer service
Need to be able to read, write and understand English (German / Mandarin is a plus)
Ability to prioritize, direct, and resolve incidents in a hectic environment
Initiative to develop personally and professionally without prompting
Work effectively in a teamoriented, collaborative environment, understanding the organization's goals and objectives
Proficient in Microsoft Office tools including Project, Word, Excel, and PowerPoint

EDUCATION

NICE TO HAVE QUALIFICATIONS

You are passionate about helping nontechnical people
You have a cando mindset and you love working in a fastpaced environment
You love to be the goto Person for our internal clients and within the team
You are excited about working in the cruise industry

CULTURE & BENEFITS

Fastgrowing and dynamic environment, a modern workspace and flexible working hours
Restaurant and regular company activities (e.g., cooking classes, sponsorship to sport events,)
Free cruise (for you and your +1) every two years and friends & family special discounts

HOW TO APPLY
For more details about this position, contact Virginia Belli under