IT Support Officer - Geneva, Schweiz - WIPO

Beschreibung

Duty Station

Publication Date

Application Deadline

IMPORTANT NOTICE REGARDING APPLICATION DEADLINE :please note that the deadline for applications is indicated in local time as per the time zone of the applicant's location.

This vacancy announcement has been extended until April 24, 2024.

1. Organizational Context

a. Organizational Setting

The position is located in the International Union for the Protection of New Varieties of Plants (UPOV).

In accordance with the UPOV Convention, the main objectives of UPOV are (i) to provide and develop the legal, administrative and technical basis for international cooperation in plant variety protection; (ii) to assist States and organizations in the development of legislation and the implementation of an effective plant variety protection system;and (iii) to enhance public awareness and understanding of the UPOV system of plant variety protection.UPOV's Secretariat is the Office of the Union which carries out all the duties and tasks entrusted by its governing body:the UPOV Council.

b. Purpose Statement

The incumbent acts as IT Support Officer for UPOV and is responsible for planning, managing and ensuring the provision of IT support and the maintenance of UPOV's complex web-based applications and databases, ensuring the integration of users' needs and requirements.

c. Reporting Lines

The incumbent works under the direct supervision of the Head of IT.

d. Work Relations

The incumbent interacts with all colleagues within the UPOV Office, with end users and with a range of staff in the World Intellectual Property Organization (WIPO).

2.Duties and Responsibilities

The incumbent will perform the following principal duties:

a. Design and develop a structured mechanism and procedures for the provision of IT support for UPOV, including the reporting of issues, trouble-shooting, technical and process resolution, resource requirements, tracking and follow up, and reporting.

b. Consult with the Head of IT, WIPO IT colleagues and external IT consultants to resolve complex technical issues, and hire and manage the work of outsourced technical specialists, as required.

c. Develop and propose an IT support strategy for UPOV for the review of the Director of Legal Affairs and the Head of IT, to be adopted by the Vice Secretary-General.

d. Prioritize, plan and resolve issues reported by end users of UPOV's web-based applications and databases in a timely manner.

e. Provide expert technical support, advice, assistance, and customer service on IT matters to end users and UPOV staff, including applications enhancements, database improvements and other user-driven requirements.

f. Participate in the deployment, complex configuration, support and further development of the cloud system.

g. Design, operate and maintain the UPOV cloud infrastructure using a fully automated approach.

h. Assist in building and migrating applications, software and services following the principles cloud architecture frameworks.

i. Assist in the implementation of tools for automation of configuration management, service catalogues and other processes.

j. Provide operational support to development teams for the staging and production deployment of applications.

k.Create, develop and maintain support and instructional documentation, training materials, and relevant technical and user documentation on UPOV's web-based applications and databases; plan, coordinate and train or ensure the training of staff and users on these applications and databases.

l.Perform other job-related duties as required.

3.Requirements

Education (Essential)

First-level university degree in information systems covering web technologies or related field.

AWS Solution Architect Certification; Associate or Professional.

Education (Desirable)

AWS DevOps Certification.

Experience (Essential)

At least six years of experience in the provision of IT services, including at least three years of working with the development and deployment of major IT systems.

Significant experience in managing multinational projects and teams, including internal staff and external contractors, to deliver complex software products.

Significant experience in Solution, Technical, Integration and/or Security architecture and methodologies.

Familiar with ITIL processes: Incident, Change and Problem Management.

Experience with AWS (Amazon Web Services) Cloud solutions.

Experience (Desirable)

Troubleshooting complex CI/CD issues.

Configuration management tools.

Deep knowledge of containerization techniques and best practices.

Expertise in container orchestration tools such as Fargate, ECS.

Strong hands-on experience in infrastructure automation tools such as CloudFormation, Terraform, Ansible etc.

In-depth knowledge of AWS and cloud best practices.

Interpersonal skills for providing smooth customer service together with the ability for rapid problem identification, analysis, and resolution.

Knowledge of blockchain.

Language (Essential)

Excellent knowledge of written and spoken English.

Language (Desirable)

Knowledge of other languages of UPOV (French, German and Spanish) or other UN official languages.

Job Related Competencies (Essential)

Excellent diagnostic skills, problem-solving and customer service skills.

Ability to troubleshoot technical problems.

Ability to work independently.

Ability to communicate technical information to a non-technical audience.

Excellent interpersonal skills and ability to maintain effective partnerships and working relations in a multicultural environment with sensitivity and respect for diversity.

4.Organizational Competencies

1.Communicating effectively.

2.Showing team spirit.

3.Demonstrating integrity.

4.Valuing diversity.

5.Producing results.

6.Showing service orientation.

7.Seeing the big picture.

8.Seeking change and innovation.

9.Developing yourself and others.

5. Information

Annual salary :

Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment. Please note that this estimate is for information only. The post adjustment multiplier (cost of living allowance) is variable and subject to change (increase or decrease) without notice. The figures quoted below are based on the March 2024 rate of 91.3 %

P3

Annual salary

$62,692

Post adjustment

$57,238

Total Salary

$119,930

Currency USD

Salaries and allowances are paid in Swiss francs at the official rate of exchange of the United Nations.

Please refer to WIPO's Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances.

Additional Information

WIPO assists UPOV in recruitment procedures.

Candidates are invited to apply through WIPO's online recruitment system.

Temporary appointments are renewable, subject to continuing needs, availability of budget and satisfactory performance with a maximum cumulative length of two years.

UPOV reserves the right to make an appointment at a grade lower than that advertised.

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By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to UPOV during the application, may result in disqualification from the recruitment process, or termination of employment with UPOV at a later date, if that employment resulted from such willful misrepresentations.

In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of an identification and of the degree(s)/diploma(s)/certificate(s) required for this position. UPOV only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: Some professional certificates may not appear in the WHED and these will be reviewed individually.

Additional testing/interviewing may be used as a form of screening.Initial appointment is subject to satisfactory professional references.

Additional background checks may be required.