Export Customer Service Specialist - La Tour-de-Peilz, Schweiz - Nestlé

    Nestlé
    Nestlé La Tour-de-Peilz, Schweiz

    vor 2 Wochen

    Nestlé background
    Hybrid
    Beschreibung

    Position Summary

    :

    BGS supports Nestlé operating companies & other Nestlé units in their quest to delight consumers, by providing them with integrated trading solutions in a professional & cost-effective manner, while offering a platform for business development.

    Located in La Tour-de-Peilz on the shores of Lake Geneva, our passionate multicultural team is focused on delivering first class services in import/export, logistics and financial services. We offer a dynamic working environment that provides opportunities to develop and grow your career within the Nestlé Group.

    As a Customer Service Specialist, you will ensure outstanding service on Export Operations and manage end to end order to delivery process in triangular & direct transactions.

    A day in the life of a Customer Service Specialist:


    • Ensure sustainable Customer Service Operations with a best-in-class service level for the customers portfolio.

    • Creation of sales orders, Purchase orders, their transmission to production sites and their confirmation on time.

    • Collaborate with Producing Markets to ensure on time dispatch of goods with accurate export documentation.

    • Ensure flawless execution of automated transactions in SAP by monitoring, analysing and fixing Idocs failures (IVC flows).

    • Turn problems into opportunities for continuous improvement by taking the lead on projects/initiative.

    • Strive for excellence by challenging status quo in the operational reviews and by proposing corrective actions to fix failures.

    • Drive the Perfect Order Cycle Approach to minimize all waste and complexities in the O2C flow.

    • Perform Customer Service compliance activities.

    • Participate and contribute to operational reviews with respective business functions.

    What makes you successful:


    • Proven first Experience in International Customer Service or extensive knowledge and experience in following areas: Incoterms, Export & Shipping documents, Letter of Credit, Foreign Trade & Customs, Physical Logistics, Demand or Supply Planning.

    • Knowledge of Project management in a Customer Service related area.

    • Entrepreneurial mindset.

    • Openness to dialogue & understanding of various cultures.

    • Ability to proactively manage challenging situations and identify solutions to potential issues.

    • Clear passion for creativity and out of the box thinking.

    • Proficiency on SAP.

    • Fluent in English (written & spoken).

    #nestradecareer