Export Customer Service Specialist - La Tour-de-Peilz, Schweiz - Nestlé
Beschreibung
Position Summary
:BGS supports Nestlé operating companies & other Nestlé units in their quest to delight consumers, by providing them with integrated trading solutions in a professional & cost-effective manner, while offering a platform for business development.
Located in La Tour-de-Peilz on the shores of Lake Geneva, our passionate multicultural team is focused on delivering first class services in import/export, logistics and financial services. We offer a dynamic working environment that provides opportunities to develop and grow your career within the Nestlé Group.
As a Customer Service Specialist, you will ensure outstanding service on Export Operations and manage end to end order to delivery process in triangular & direct transactions.
A day in the life of a Customer Service Specialist:
• Ensure sustainable Customer Service Operations with a best-in-class service level for the customers portfolio.
• Creation of sales orders, Purchase orders, their transmission to production sites and their confirmation on time.
• Collaborate with Producing Markets to ensure on time dispatch of goods with accurate export documentation.
• Ensure flawless execution of automated transactions in SAP by monitoring, analysing and fixing Idocs failures (IVC flows).
• Turn problems into opportunities for continuous improvement by taking the lead on projects/initiative.
• Strive for excellence by challenging status quo in the operational reviews and by proposing corrective actions to fix failures.
• Drive the Perfect Order Cycle Approach to minimize all waste and complexities in the O2C flow.
• Perform Customer Service compliance activities.
• Participate and contribute to operational reviews with respective business functions.
What makes you successful:
• Proven first Experience in International Customer Service or extensive knowledge and experience in following areas: Incoterms, Export & Shipping documents, Letter of Credit, Foreign Trade & Customs, Physical Logistics, Demand or Supply Planning.
• Knowledge of Project management in a Customer Service related area.
• Entrepreneurial mindset.
• Openness to dialogue & understanding of various cultures.
• Ability to proactively manage challenging situations and identify solutions to potential issues.
• Clear passion for creativity and out of the box thinking.
• Proficiency on SAP.
• Fluent in English (written & spoken).
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