Sr. Director Customer Business - Rolle, Schweiz - Honeywell

Honeywell

Geprüftes Unternehmen

Rolle, Schweiz

vor 3 Wochen

Geschrieben von:

Lena Schneider

beBee Recruiter

Beschreibung

The future is what you make it.

When working at Honeywell, you are a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.

That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

Working at Honeywell isn't just about developing cool things. That's why all of our employees enjoy access to dynamic career opportunities across different fields and industries.

Are you ready to help us make the future?

Americas Aftermarket is an entity comprised of two additive profit & loss channels, which have strong interconnectivity across the other GBE's.

This includes contract administration, customer support, technical support, billing, subscription management, service activation & provisioning and a strong input to system architecture and design.

The Sr Director, Customer Business Aftermarket will report to the COO, Aftermarket BGA and matrixed to the Vice President for BGA EMEAI.

This is an exciting and dynamic role located in Rolle, Switzerland and is responsible for managing the operational performance for our long-term aftermarket business for both BGA (Business and General Aviation), and ATR (Air Transport)

Key Responsibilities:

Responsible for all HIS (Honeywell International SARL) activities associated with HAPR (Honeywell Aerospace Puerto Rico)
Provide appropriate support for ATR and BGA business approvals for AAM (Americas After Market)
Review all the nonstandard MSP deals and approve them in a timely manner
Review all the MSP contracts and approve them on behalf of HIS
Any postimplementation customer issues associated with HIS/HAPR should be tracked and work with the implementation team for resolution
Partner with CBT, Contracts and Finance to track and manage contract performance, claims and reserves.
ACAT review and approvals for HAPR business
Review any EMEAI/APAC customer related customer issues related to HAPR/HIS business including parts availability, engines availability, and appropriately resolve them by working with the cross functional organizations
Partner with Program Management, C&PS and other Honeywell functions to provide support for Global customer and internal communication with respect to HAPR changes including contract novation, change in bank accounts and
Contact key customers when MSP hours are not reported and/or for MSP hourly payments
Work with 3rd party subcontract team to prioritize customer contacts
Review and approval of reinstatements and sales opportunities
This role will work on an expanded basis to support future phases of HAPR
Provide required reports/metrics on a weekly, monthly, annual basis to many different customers
Support "Adhoc" requests for cost information from multiple functions (quality, engineering, GBE, CBT, C&PS, pricing, sales, etc.)

Relocation or a long-term assignment package is included for this role.

YOU MUST HAVE:

Bachelor's Degree in Business, Marketing or Engineering
10+ years experience
One or more Crossfunctional experience (Sales, CBT, Offering Management, C&PS, Engineering or ISC)
Must be able to read, write, and speak English

WE VALUE:

Masters Degree
Aerospace domain knowledge, specifically product knowledge aligned with the position's focus area, and understanding of aftermarket dynamics in BGA.
Strong business acumen & analytical skills
Ability to analyze complex business situations and identify ways to simplify
Ability to lead, collaborate and influence the broader organization to achieve organizational and business objectives while maintaining effective relationships
Experience with financial modeling, deal development, green sheets, pursuits, and closure
Experience in developing and executing strategy, including program management
Ability to think critically and strategically in order to scope tasks and achieve results
Strong presentation and communication skills
Use market dynamics and strategic marketing information to advantage
AOP achievement experience, including experience managing a P&L
Selfmotivated to find rapid and creative responses to customer and analytical requests
Exposure to customer and product support, quality, audit, product troubleshooting, and contract functions
Good understanding of aftermarket accounting
Excellent time management and organization skills
Demonstrated ability to work in a changing environment
Ability to organize and prioritize a large volume of requests and perform multiple tasks with mínimal supervision
High standards of ethics and highly motivated selfstarter
Flexibility to adapt to changes to meet tight deadlines
2+ years experience using Microsoft office (Word, Excel, PowerPoint and Outlook)