Technical Support - Basel, Schweiz - Datalynx AG

Datalynx AG

Geprüftes Unternehmen

Basel, Schweiz

vor 2 Wochen

Geschrieben von:

Lena Schneider

beBee Recruiter

Beschreibung

For our client, a well-known pharmaceutical company in Basel, an experienced Technical Support (M/F/d).

Background:

In addition, technical support associates must speak directly with customers and prepare written documentation, which requires excellent written and verbal communication.

General Information:

Start date:

- latest

Start Date:

Planned duration: 12 months
Extension (in case of limitation): possible
Workplace: Basel (and Kaiseraugst
Rotation possible)
Workload: 100%
Remote/

Home Office:
on-site work required

Tasks & Responsibilities:

Identifying hardware and software problems
Troubleshooting technical problems
Install and configure hardware and software
Talking with customers to capture problems in the best way possible
Clean documentation of procedures
Guiding customers through a series of actions to resolve a problem
Providing documents and training materials to customers
Proactive Support and Onsite Support
Further develop Delivery & Opt. squad tasks and processes with the goal of reducing complexity
Make processes more efficient (Lean), automate processes while maintaining a high level of customer satisfaction

Must Haves:

Finished apprenticeship in information technology or similar or 2+ years of experience in technical support or desktop support
Proficiency with Windows/Mac OS and GSuite Applications
Experience in Hardware support
Fluency written and verbal communication in English and German is a MUST
Attention to detail and good problem solving skills
Excellent interpersonal skills and who is proactive and willing to work
Proactive listener and solution presenter

Nice to haves
**- Former Pharma Experience

Contact:

Jan Schmitz-Elsen
Talent Acquisition Consultant