Dun Bradstreet - Switzerland, Schweiz - timesjobs

Beschreibung

Position:
Customer Service Agent - m/w/d (R-15821)

Location:
Urdorf, Switzerland

Operations /

Employee:
Full Time /

Hybrid
Why We Work at Dun & Bradstreet
Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation, and growth. Our 6,500 global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity, and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us Learn more at .
Our purpose is to help clients improve business performance through data and insights.

Were wildly passionate about our purpose and it has us modernizing everything we do Dun & Bradstreet is vital to businesses of every size and scope, across six continents and every industry.

Without our data, how would planes fly, coffee brew or search engines enlighten?

When you collect and share insights on almost 330 million companies around the world, your chance to influence that world for the better is remarkably exciting.

You will feel that energy in our hallways and product labs, client meetings and whiteboard sessions, hashtags, and reports. Our collaborative, open culture is one where you can be inspired, and be inspiring.
We embrace the change in the world around us. And we succeed by helping others succeed. That is who we are and what you can expect were all about.

If you like the vibe of a start-up and want the solidity of a storied and commanding brand, we are the place for you.

RESPONSIBILITIES:
First point of contact for our business customers in Switzerland
Communication hub between customers, internal departments, and our international network
Independent processing of written and telephone customer inquiries
Answering inquiries from our colleagues in various Dun & Bradstreet countries as well as from international partner companies
User administration and technical support of our online systems
Care of the chat board
Support for product launches and new product versions


WHAT WE ARE LOOKING FOR:

We are looking for a professional who aims for a high level of service, enjoys customer contact, and collaborates closely with other areas of the company.

You work methodically and preferably have worked for several years in a customer service role. You have a good understanding of customer needs, quality, and business values. You have a good understanding of the big picture and are motivated to continue to develop and learn.

SKILLS AND EXPERIENCE REQUIRED:
Completed commercial education (KV EFZ, Profile E)
3 to 5 years of professional experience in the commercial sector, preferably in a customer-oriented area
Fluent in German, good English skills, good Italian skills in both written and spoken
Good knowledge of MS Office (Excel, Word, PowerPoint, Outlook)
Experience with Salesforce is advantageous
Basic knowledge of balance sheet analysis
Solution-oriented team player with independent and precise/cautious work style
Customer and service orientation
Communicative, outgoing personality


WHAT WE OFFER:
Your perspectives
Dun & Bradstreet offers you a comprehensive introduction to the company and your area of responsibility.

You work in an international environment and benefit from creative freedom and development opportunities as well as modern working conditions.

Welcome to the team:
for a good start with us, we accompany you with structured onboarding measures throughout the entire familiarization phase. In addition, your supervisor and onboarding buddy specifically support your professional and personal integration into the team.

Work-Life-Balance: With flexible working hours, home office options, and flextime, we create space for you to balance private and professional life.

An above-average salary structure and interesting and attractive social benefits that go beyond the usual.
You can expect an attractive workplace with modern technical equipment.
Continuous training and further education through regular training, workshops, and further education.
Fun, joy, trust, and many interesting projects in our international company.
All Dun & Bradstreet job postings can be found at . Official communication from Dun & Bradstreet will come from an email address ending in

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