Administrator - Zurich, Schweiz - HCL Technologies

Beschreibung

Switzerland

2.5-5 Years

Switzerland


Job Description (Posting).

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

HCLTech is a globally recognized leader in the Tech and IT industry, but we've never forgotten the startup mindset that got us here.

We've always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea's single spark.

It's that spark —that inner drive —that sets our people apart from our competitors.

It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process.

We want you to find your spark. Because that's what drives you to be better, be more and ultimately, be more fulfilled.

IT User Administration-The IT User administrator will be working on access requirements across software and web based tools for users or vendors supporting our Investment Bank.

• Prioritizing tasks at the customer's request
• Updated/Creating process documentation
• Execution of special requests for migrations or other situations as requested by your team lead/manager
• Cooperation with various IT groups in client/vendor teams, primarily in Switzerland and other locations
• Produce/Run reports as required
• Gain detailed knowledge of all process flows and guide users accordingly
• Managing identities and access to variety of systems
• During onboarding, the line manager of a new joiner is kept up to date by the user administrator using a traffic light system

Desired Experience:

• At least 2 years of experience in the User Administration field or similar field
• Extensive experience with IT systems, networks, and related technologies. Strong Microsoft Office skills (Outlook, Word, and Excel)
• Strong Microsoft operating System installation and troubleshooting skills
• Strong customer service skills
• Strong written and verbal communication skills
• Must be detail oriented and selfmotivating
• Solid knowledge of best practices in IT administration and system security. Strong German/French and English verbal skills and written English Skills (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

Qualification
B-Tech


No. of Positions
1


Skill (Primary)
DWP-FSS-Desk Side Services


Employee Group
Business Line FT


City
Zurich district


Entity

INFRA

Auto req ID
1401637BR


Expected Date of Closure
08-May-2024


Reporting Manager Designation

SENIOR MANAGER