Data Center Technician - Zurich, Schweiz - Oracle

Oracle

Geprüftes Unternehmen

Zurich, Schweiz

vor 1 Woche

Geschrieben von:

Lena Schneider

beBee Recruiter

Beschreibung

Data Center Technician-230001NI

Applicants are required to read, write, and speak the following languages: English

Preferred Qualifications

The next 5-10 years will see the software industry move away from on-premises software solutions towards software delivery via cloud-based services. Oracle number one strength is the size and strength of our software portfolio to which most of the business world is already addicted.

Our vision is to bring this to the Cloud from our app server and development tools to our dataset and people management software. We already have the core infrastructure that all of this is built on.

Oracle plans to maneuver the entire company's tech focus to provide this.
Are you looking at a Data Center Technician position to join one of the most exciting Data Center launches in Oracle?
Do the design/operation, racking, stacking, hardware break&fix and other activities in between sound exciting to you?
Are you interested in new challenges and being part of a newly created team working on critical projects?
Then we'd like to talk to you

An Oracle Data Center Technician will be the technical liaison between the technology teams and the Data Center Environment. You are able to troubleshoot and solve hardware issues.

As a skilled troubleshooter on a wide range of technical environments and systems, you understand which issues to escalate to the appropriate resolver groups.

You create and maintain documentation on hardware technologies you support. You understand all aspects of the equipment you support.

You know how to innovate to best serve your clients but also know how to take direction when it is given, paying attention to all details involved.

You would also be expected to improve some of the processes and introduce automation with aim towards simplification.

You are able to execute small projects on your own and work with your manager in planning and executing larger local projects.

This position involves working on shift rota including standby.

Requirements:

Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experience
Experience in IT Infrastructure support and server administration in a midsized environment server systems)
Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems
Experience working in a "mission critical operations" environment
The position involves oncall which means you should have a driving license and be able to reach out to the Data Center or the customer (DRCC) site within 60 mins approximately
The position has a physical component requiring the ability to lift up to 25Kg and may require working in cramped spaces or elevated locations
Ability to speak confidently and to communicate clearly in a virtual environment
Strong adherence to processes and be a Process Champion
Good communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff
Experience providing clientfacing, direct customer support and service.
Ability to work productively in remote crossfunctional teams or resourcefully and independently as an individual
Highly serviceoriented, reliable, responsible, selfmotivated
Good English command

Required Data Center experience

Rack, stack equipment including commissioning of new racks
Strong structured cabling skills on fibre & copper (e.g, term & test)

Required systems & hardware expertise

Systems administration (Linux and/or Windows Servers)
Hardware repair, diagnosis & break/fix
Networking fundamentals (TCP/IP, basic troubleshooting)
IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet)
Base Operating System Installs and configuration
Core OS Services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP etc.

Role Responsibilities and Requirements

Act as HW support expert liaison to other technical teams & nontechnical teams (e

g:
networking, compute, compliance, business operations)

Understand internal customer problems and provide technical solution in timely manner
System board level repair and fault diagnosis to SLAs
Planning and commissioning new rack positions
Involvement with the design and commissioning of new whitespaces
Structured cabling installation is a significant part of this position
Adherence to defined Health & Safety processes at all times
Working as part of a multidisciplinary team without friction
Additional onpremises work at customer locations maybe required
Available to travel in EMEA

Is this the challenge you are looking for? If you meet the above requirements, we would like to talk to you.

Detailed Description and Job Requirements
Provides a high level of customer satisfaction through the effective delivery of technical support and service programs. Customer support specifications may include product performance / maintenance, product i