Head of Digitalization - Geneve, Schweiz - ICRC

ICRC

Geprüftes Unternehmen

Geneve, Schweiz

vor 2 Wochen

Geschrieben von:

Lena Schneider

beBee Recruiter

Beschreibung

Head of Digitalization:

Context:

At the end of 2023, the ICRC deployed its Institutional Strategy for , which provides a contemporary view of its mandate.

Digital is an essential component of this strategy with a dedicated specific objective to " enhance operational capacities, support a leaner, more agile and cost-efficient organisational model and increase accountability and transparency." As ICRC embarks on a transformational journey to overhaul current processes, use technology to maximise operational efficiency and lead the Institution towards a digitally enabled model, digitalisation shall become a key enabler of these upcoming efforts.

The ICRC grew significantly between 2012 and 2022 in response to humanitarian crises.

Still, it is also acknowledged that bureaucracy has increased with symptoms of complexity, including the multiplication of tools and databases, obsolete paper-based processes, and significant compliance requirements.

Purpose:

Reporting to the Head of Digital Transformation and Data division, the Head of Digitalisation is part of the Leadership Team of the division, together with the Heads of the two other units, which are Global Data & Analytics Office and Humanitarian Platform (Red Safe).

S/he is accountable for clarifying the primary end-to-end process of the ICRC, optimising other end-to-end processes together with the métiers in charge and delivering simplification, standardisation, and digitisation for the entire Institution.

S/he is responsible for the ICRC backbone pillar of the digital strategy that aims to integrate strategic ICRC systems, including ERPs, better.

S/he coordinates the governance mechanisms put in place to deliver the digital strategy of the ICRC and oversees specific budget allocation for digital transformation initiatives.

Accountabilities & responsibilities:

Process optimization:

Leads the development and implementation of programs and processes linked with the digital transformation balancing quick wins to reduce paper and complexity, and strategic transformations to modernize ICRC operating model.
Develops an ICRC digital ecosystem that keeps ICRC main endtoend process at core while improving User experience for ICRC personas that are Leadership, Staff, Partners, and Affected Populations
Measures "asis" business processes and develops "tobe" in collaboration with key stakeholders aligning drivers of complexity and unmet business and User needs.
Develops and tracks metrics to steer the efficiency gains taking inspiration from peers, vendors and internal stakeholders.
Together with his/her team, tests different processes optimization in sandbox environments. Promotes standard industry processes for support functions whenever relevant.
As the Business Owner of the Digital transformation, works closely with T&I and related governing bodies to ensure that all investments done in systems take into consideration further integration across systems for improved data flow.
Defines which workflows are the most important and coowns the design principles with the métiers and T&I for a future ERP landscape modernization. Works closely with Product lines and Innovation bodies to deliver improvements in an efficient way.

Program Management:

Identifies risks and related mitigation measures associated with the transformation program and ensures that component projects and other initiatives effectively manage risk.
Ensures that professional change management practices are in place and implemented with a particular focus on User training and adoption.
Manages the budget and resources for the transformation program and its component projects and initiatives.
Monitors, controls and reports on progress and roadmaps to the senior sponsors of the ICRC's digital transformation.
Ensures alignment across the Institution and coordinates efforts with other Strategic Programs teams.
Coordinates the governance mechanisms, including the Digital Governing Body and the Control Tower, put in place to deliver the ICRC's digital strategy.

Strategy implementation:

Measures and monitors KPIs related to the relevant sections of the Institutional Strategy roadmap.
Together with the Head of Digital Transformation and Data, works closely with the Resource Mobilization team (REM) to develop further funding activities for the digital transformation of the ICRC.

Budget management:

Is directly responsible for the budget of his/her unit
Allocates funds to other initiatives linked to the digital transformation of the ICRC

People management responsibilities:

Directly supervises a team of Project Managers and Business Analysts in HQ and Shared Services.
Builds the team further between HQ and ICRC Shared Services Centers of Belgrade and Manila as the digitalisation program grows further.

Relationships: