Call Operator - Geneve, Schweiz - Interiman

Interiman

Geprüftes Unternehmen

Geneve, Schweiz

vor 2 Wochen

Geschrieben von:

Lena Schneider

beBee Recruiter

Beschreibung

INTRODUCTION:

For one of our clients, an international NGO based here in

Geneva, we are looking for a:

Call Center Operator W/M
***For a long-term temporary position starting ASAP

DESCRIPTION DE LA MISSION:

Receives calls and ensures the primary point of contact between the caller and the NGO
Collects data on individual cases and provides relevant details for follow up by relevant departments
Records the details of each contact with callers in relevant system and ensures that the information received is classified into predetermined reference categories
Assesses if certain cases need to be handled sensitively and ensures relevant documentation and records for sensitive cases are treated securely and confidentially
Exchanges and coordinates information within the different departments
Consolidates all relevant information (statistics, overview, analysis, feedback if further information needed)
Implements requests from departments for surveys or verifications

PROFIL ATTENDU:

Previous experience in call centers, reception or data management
Excellent computer skills, (Microsoft office suite)

Ukrainian min C

English min B
Autonomous, rigorous and with great sense of responsibility
Clear and effective Communication, with high quality of empathy, patience and positive attitude