NSW Government

Senior Manager, Service Operations (BB-F1F75)

Gefunden in: Neuvoo CH


Evolving Transport  

Over the next 40 years, Sydney’s population is projected to swell to over 12 million residents and regional NSW will accommodate an extra 700,000 people. Transport for NSW is delivering an unprecedented $72.2b investment into a truly game changing Future Transport strategy which will bring together several modes and cutting edge technologies to deliver satisfaction and safety for our customers while supporting a rapidly growing economy.

The Division

The Customer Strategy and Technology team within Transport leads the development of long-term, multi-modal strategies, plans and policies across NSW. We leverage data and insights, implement new technologies, drive innovation and build partnerships to provide customer-centred solutions. 

The opportunity 

Right now we have a newly created 12 month fixed term opportunity in the Technology and Innovation team for a Senior Manager Service Operations to lead the design, development and operations of software and technology components that support the Connected Journey’s Software Development Team.

The primary focus will be to develop and operate an automated CI/CD offering(s) that supports the delivery of web clients, AWS microservices, iOS and Android mobile apps and various database technologies.

Reporting to the Director Software Development, this Senior Manager will be key and responsible for ensuring operational stability, monitoring, alerting and reporting across a variety or critical customer facing applications.

This is an instrumental technology leadership role that will be required to work with senior business stakeholders, product owners, technical leads, developers, testers, cloud infrastructure engineers and solution architects.

What you will be involved in

  • Lead a technical team responsible for the design, development and operations of CI/CD pipeline capabilities for the Connected Journey’s Software Development Team.
  • Champion and pioneer greater adoption of automation in all aspects of software development, testing and delivery.
  • Manage the operational responsibilities of all database, data stores and data transformation solutions, ensuring appropriate backups and access controls are in place.
  • About you 

    You are a tertiary qualified and seasoned senior manager that can work collaboratively with multiple external partners to onboard/integrate their services with the platform and proven experience to ensuring software components are developed, tested and documented to appropriate quality standards and are delivered within agreed timeframes.

    You are looking for an opportunity to add value and partner across a diverse group of internal and external stakeholders. You bring your passion and experience

    with AWS offerings, with a focus on serverless technologies and self-healing elastic computing is highly commendable for this role.

    You will have ideally experience leading a team in large scale program delivery within a highly governed corporate environment that can thrive in supporting multiple development teams with varying maturity and adoption of CI/CD.

    A transformative and proactive people leader with a big-picture perspective, you are able to influence and collaborate to drive change; paving the path towards implementation of our large scaled programs across Connected Journeys.

    If you are looking for an opportunity working with some the best in the industry at Transport for NSW and be a part of something big. Apply today to register your interest!

    Want to know more?  

    Please click here to view a copy of the role description. 


    Right now is an exciting time to join our team as we deliver an iconic $72.2 billion investment into future transport infrastructure and services over 40 years.

    Be a part of something big. Apply today to register your interest!

    Find out more about Transport for NSW at https://www.transport.nsw.gov.au/about-us.

    Our Commitment to Diversity  

    Great people come from all walks of life. At Transport for NSW, we are committed to creating a diverse, inclusive and flexible workforce which reflects the community and the customers we serve. We actively promote gender diversity in our workplaces, the employment of Aboriginal and Torres Strait Islanders and the employment of people with a disability. We welcome and encourage applications from all people regardless of age, gender, ethnicity, cultural background, or sexual orientation. If you need an adjustment in the recruitment process, please call/text or email the contact person for this role.

    Salary and Benefits  

    Transport Senior Manager (TSSM) role offering an attractive remuneration package.

    For more information on Employee Benefits at TfNSW please click here. 

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