BDO

GPS Service Delivery Manager (BB-1FEA1)

Gefunden in: Neuvoo CH

Beschreibung:

BDO Global Outsourcing (part of BS&O) has developed a Global Payroll Solution that combines best of breed customer service technology platform with the experience of BDO’s renowned global office network. In order to continue to provide exceptional service to its clients, BDO has an exciting opportunity for a Global Service Delivery Manager to implement global outsourced payroll services for payroll clients, ensuring they meet client requirements and are consistent with BDO Global Payroll Services standards and practices.

The Service Delivery Manager will need to understand client’s requirements and objectives and work with both in-country BDO teams as well as Global Payroll Services in order to advise and manage the Global Payroll Solution for the end client. This could include drafting of the client’s specifications, advice on local country requirements, and configuration of the appropriate BDO platform along with testing, training and review of the payrolls whilst under the care of the Service Delivery team.

At BDO you can be yourself - we value you as an individual and want you to realise your career aspirations. We will give you the challenge and support you need and you are able to shape your own career according to your strengths, skills and personality. Working at BDO enhances your professional development at all stages of your career. Few firms offer the same breadth and quality of work, responsibility and experience. We recognise and reward your high performance and you have the opportunity to excel and share in our success. You’ll also:

  • Ensure that BDO Platforms are able to match client requirements. Therefore an understanding of the normal payroll process flow is needed.
  • Ensure parallel testing processes and requirements are fully documented and agreed with clients.
  • Support and/or lead parallel and post-Service Delivery activities: including the review of payroll results, co-ordination with clients and in country teams, and issue identification & resolution.
  • Manage ongoing projects, working with offshore teams in both Mauritius and Belfast to manage daily deliverables, dealing with escalations & queries. 
  • Lead Support and process requirements workshops with clients ensuring requirements are fully documented.
  • Provide regular updates to both internal and external stakeholders, identifying specific issues and action plans for resolution as well as coming up with solutions/recommendations for challenges encountered
  • Define and maintain country-specific process documentation 
  • Develop and maintain strong working relationships within BDO as well as the client and in-country teams
  • Assist in payroll bids and pre-sales activities including presentations and workshops
  • We’ll help you succeed

    When you join us, we’ll make your growth our priority. If you can demonstrate the following skills, we can help you go far. We’re looking for someone with:

  • Experience of global payroll and a strong technical payroll knowledge is required.
  • Extensive payroll experience including Service Delivery of new payrolls
  • Excellent organisation, administration and planning skills
  • Excellent written and verbal communication and interpersonal skills
  • Initiative and creativity within the parameters of policy and procedures
  • Fluency in IT applications e.g. Microsoft Office and related platforms
  • Attention to detail and numeric skills
  • Ability to work well within a multicultural team
  • Ability to work independently, prioritise and manage multiple projects in addition to day to day activities.
  • Flexibility and a willingness to undertake additional tasks, as required
  • Knowledge of international payroll & compensation, social security and tax issues is preferred
  • CIPP or equivalent qualification strongly preferred
  • Prince2 qualified or equivalent would be an advantage
  • Languages useful but not necessary
  • We’re in it together

    At BDO, we believe that when our people feel valued and rewarded, their potential is unlimited. We offer highly competitive starting salaries and review remuneration packages regularly to ensure that our pay always positively reflects performance. As well offering support with tuition and professional qualifications, we also provide the following benefits, as standard:

  • 28 days’ holiday;
  • Private Medical Insurance
  • Cash allowance
  • access to a personal pension scheme, with matched employer contributions;
  • life assurance cover;
  • income protection insurance.
  • That’s not all. We understand that everyone is different so, we offer a range of voluntary benefits to suit every lifestyle. Our flexible benefits platform, Flexcel, means our people can choose from a range of tax efficient options to design a benefit package that best suits them. Through Flexcel, they can:

  • buy up to ten days’ extra holiday;
  • add on private medical, personal accident, dental insurance or travel insurance;
  • enrol in our Bike to Work scheme;
  • enjoy discounts off cinemas, dining, and gyms;
  • receive an interest free season ticket loan or interest free graduate loan;
  • access childcare vouchers;
  • take an online health assessment and utilise our employee assistance programme.
  • We’re looking forward to the future

    At BDO, we’re big enough to make the difference and collaborative enough to never lose sight of where we’re going. We know that it’s our people that make our success possible. Across our 17 UK locations, more than 5,000 of them work together to provide tax, audit, assurance and a range of advisory services that help our clients achieve their ambitious goals. Together, they’re fuelling Britain’s economic engine. Behind every complex client challenge and every untapped innovation, they’re there: ensuring we continue to find the right combination of global reach, integrity and expertise. That’s why we’re always looking for ways to invest in our people. That means providing them with an environment where they can grow, learn, laugh and feel respected, at all times.

    Are you ready to join them?

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