OurWorkplace Services Leadsare instrumental indrivingour vision of “Creatinginspirational,sustainable workplaceexperiencesfor our people and communities”. They must bevisible and influential leaders of talented individuals and teams accountable for delivery of outstandingfacilities andservices. Their role is todesign, communicateanddeliver integrated, innovative and differentiatedworkplacesolutions for our client. They have accountability for all strategic and operational activity including, but not limited toEH&S,clientand customer interaction, work placemodernisationand standardisationas well asmanaging thesite-basedteams for properties in theirareas of responsibility.

TheWorkplace Services ManagerforProject Apollowill be accountable for thedeliveryofthereal estate portfolio across all service lines on the account, including Transaction Management, Portfolio planning and strategy, Project Management and Facilities Management

Build on the existing safety culturedrivingrisk reduction, demonstrate a culture of care and be incidentfree

Drive the JLLHSSEprogram of “One Team – Safer Together”

Continuously deliver a reliable and compliant workplace, ensuring it is fit for purpose for local businessrequirements

Work withtheEMEA Account Lead, Client and Key Stakeholdersin definingworkplacestrategiesto supportthe concepts of Hub, Club, Home andRoam

Rollout key initiativesincluding but not limited tosystemsanddatautilisation.

Work with theEMEA Account Directorand Finance Director to develop and manage budgets in conjunction with thesite leads

Be achange champion inreducingthe carbon footprint through energy efficiency and the adoption of renewable energies to achieve a target of net zero by 2030

Build, drive and report on initiatives to reduce waste, water and resources

Motivateour teams to delivera workplace whichinspirestalent to succeed and nurtures their health and wellbeing

ManageSite Managers/Subject Matter Experts (SME)work streams to supportthedelivery teamsacross the region

Ensure consistent reporting and coordinationregionally 

Using data to drive strategic decisions

Support theEMEA Account Directortodrive andachieve goals and objectivesincludingP&L, risk, energy targetsand the accountSLAs &KPIs

Manage thesub-regionalFM delivery ensuring standards are maintained andbe a contact point for anyFMaccount related issues, provide training,andsupportin issue resolution

Work with local clients to develop, cascade, deliver and report shared goals and objectives and ensure these are cascaded at all levels

Develop strong relationships withclients, key stakeholders, customers including setting up regular customer forums to promote 360 feedback

Utilise the data suite to analyse and report opportunities for service enhancement and support the client in cost v quality making decisions

Ensure close contact is established with client organizations to remain abreast of current strategy, thinking, policies and procedures

In collaboration with theEMEA Account Leadembed a strong governance framework including presentingat– Annual, Quarterly & monthlygovernance meetingsand ensure direct reports do the samefor their areas of responsibility

Work withregional Human Resources leadonrecruitmentand selectionstrategiesensuring roles are filled with top talent

Build a high performing diverse and inclusive workforce

Work with regional Human Resources to developregionaltraining and skills development programs, ensuring all staff have the right qualifications and training for their roles

Ensure succession plans are in place for keyroles

Working with theirdirect reportsdrive the enhancement oflocal budget ownership and control by reducing cost without impact to quality

Working with theEMEAAccountLeadcompile and deliver monthly financial updates demonstrating control and knowledge

In conjunction withEMEAAccountLead, support the preparation of accurate budgets and forecasts

Work with theEMEA Account Leadto develop the annual client plans including driving Risk and opportunities

Increaseregionalintegration and collaboration through thevestedculture to drive innovation.

Reduce the carbon footprint through energy efficiency and the adoption of renewable energies to achieve a target of net zero by 2030 or sooner.

Ensure account delivers against contract deliverables – meeting all KPI’s, budget targets and project commitments for all service lines.

Manage the change control processfor own areas of responsibility

Ensure the deliveryofengineering and maintenance services.

Drive the client’s workplace improvement strategies

Build on the existing safety culture to drive risk reduction, demonstrate a culture of care and be incident free.

Ensure all defined services are completed in accordance with quality operating procedures and statutory requirements. 

Ensure compliance with company policies – guidelines and values, local laws and the guidelines of client’s organisation.

Ensure there is no, or minimal, downtime of critical services.

Be the leader ofHSSE, demonstratethrough own actions andleadership

Be theIncidentowner andcontroller for all significant escalations

Escalate issues and concerns timely toboththe client organisation and internally

Active participation or representation in all in-Country management meetings

Identify issues and assess problems using a logical and rational approach and develop options and strategies to resolve

Organize regularoperational meeting to ensure the SMEs andhub/countryleads are aligned

Organize regular forums fornetworking andengagement for seniorregionalmanagement

Ability to influence, partner and operate strategically are critical competencies.

Energy and drive to developthe customer experience

Good understanding of current industry technology andwith adrivefor market knowledgefutureenhancements

Excellent interpersonal and presentation skills via multiple media.

Commercially and financially astute.

Strategic thinking and decision making.

Able to lead and inspire, guide and coach, and develop the performance of those managedeither remotely or in person.

Seeksfeedback to inform quick decision making.

Has courage to make tough decisions(fail fast)

Excellent relationship, and stakeholder management skills.

Able to work in a complex environment and comfortable with ambiguity